With a little help: Overcoming e-resource management understaffing

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Presentation transcript:

With a little help: Overcoming e-resource management understaffing Michael Fernandez E-Resources Librarian American University ER&L 2016

“Demand for electronic resources has steadily declined, as researchers are using them less and less.” - Literally No One Ever

American University: At a glance - 11,000 FTE - $4.5 million e-resources budget - 400+ databases - 125,000+ e-journals - 300,000+ e-books

The Incredible shrinking e-resources unit E-Resources Librarian E-Resources Specialist E-Resources Applications Administrator VACANT vACANT VACANT VACANT

https://www.flickr.com/photos/jeremybrooks/4057788328/ What to do now?

Where to look for help - Evaluate workflows, identify areas that overlap, redistribute accordingly - Empower non-ERM staff through cross-training - Demystify the ERMS and other scary sounding tools - Form cross-departmental teams comprised of relevant stakeholders - Ask: what can your vendors do for you? - Look for extra help (if you can)

How to help yourself - Cross-training, again - Erase distinctions between professional & para-professional work - Break down silos (when appropriate) - Document, document, document (then document some more) - Consolidate scattered documentation - LibGuides, wikis, shared network drives, Google Drive

How to help yourself (cont.) - Make sure departing staff don’t take institutional knowledge with them - An ERMS requires your constant care and attention - Update contacts, admin passwords, license information - Only as good as the maintenance you put into it - Use workflow management tools - Open up lines of communication - Shared unit email - Chat - Shared calendar - Identify tasks that can be let go (at least temporarily)

Hiring and onboarding Efficiently - Keep job descriptions up to date - Involve departing staff (and get them to leave a forwarding address) - Familiarize yourself with HR personnel and hiring policies - Put all of that documentation and cross-training to good use - Manuals - Checklists - Video tutorials - Advocate for ERM staffing; the work isn’t going away

Michael Fernandez fernm@American.edu Questions? Michael Fernandez fernm@American.edu