Community Pharmacy: Key Admin and Communications (January 2017

The Gateway Criteria Advanced Service NHS Choices Information MUR, NMS or NUMSAS NHS Choices Information EPS Ability to send and receive NHSmail (January 2017

The Quality Criteria Overuse of asthma treatments 15 minutes per pharmacy, currently no action that contractors can take to meet this criterion... wait for further news... NHS Directory of Services If 7 SCR uses per month, time 1hr 45 minutes over 5 months Needs to be 'business as usual' Use of NHS SCR 80% of staff in patient facing roles trained Est. 20 minutes training per staff member Dementia Friends If it takes 3 minutes to review each asthma patient and each pharmacy has c 400 relevant patients, up to 20 hours Overuse of asthma treatments 80% of pharmacy REGISTERED PROFESSIONALS will be trained to level 2 safeguarding children and vulnerable adults c. 1 hour 30 min per staff member Safeguarding training CPPQ results available on NHS choices website Centrally or DIY? Time demands will vary... CPPQ Publication January 2017

The Quality Criteria… The Big Ones! Covering incidents, ongoing error logs, national and local learning National template? Patient Safety Report CPPE Training and RSPH (full day) training requirements Existing HLPs may be grandparented? c. 56 hours training for 5 staff members, hardest if starting from scratch HLP Level 1 January 2017

January 2017

January 2017

January 2017

Recording Interventions A key part of day to day community pharmacy life Provides evidence for criteria to satisfy both core contract requirements (CPAF) and Quality Payment criteria Good clinical practice Ensures continuity of care (e.g. Particular brands for a named patient) Informs other staff members involved in that patient’s care Follow up advice/opportunities January 2017

Recording Interventions What to record? Where to record? Has something worried you? (Risk management) Have you made a difference? Will you or someone else need to know this the next time the patient is in? Will you need to refer back to it in the future? Can be either in PMR or log book ‘Ghost patients’ for OTC/anonymous Easily accessible and available for presentation PMRs can offer report functionality/note coding January 2017

NHSE Communications NHS England will use a designated e-mail address specific for each pharmacy; this needs to be known and regularly checked General notifications, drug/fraud alerts, pharmacy specific communications Regular news bulletin (any address can be signed up!) Controlled drug newsletter Care homes information Key submission dates, bank holiday rota requests January 2017

NHSE Calendar January 2017