Whose experience is it anyway? Patient’s Experience Conference for Nurses, Midwives and AHP’s PPDNF Scotland Whose experience is it anyway? Tuesday 28th April 2009 Ninewells Hospital DUNDEE 9am – 4.30pm Cost £60 Mark Lees, Treasurer PPDN.F Scotland Practice Development Centre – Udston Office Udston Hospital Farm Road Burnbank HAMILTON Lanarkshire ML3 9LA Telephone: 01698 723205 / 0788 180 8653 E-mail: mark.lees@nhs.net

PPDNF- Whose experience is it anyway? 28th April 2009 Ninewells Hospital, DUNDEE PROGRAMME TIME PROGRAMME 09:00 – 10:00 Registration - Tea/coffee and Networking Presentation 10:00 – 10:15 10:15 – 10:45 10:45 – 11:15 Welcome and Overview of the Symposium Fiona Cook - PPDN.M.AHP.F Chair Patient Experience and Scottish Government Initiatives Mike Sabin - Scottish Government Practice Development Vision for Scotland Penny Bond - NHS Quality Improvement Scotland 11:15 – 11:45 Tea/Coffee and Networking 11:45 – 12:45 Compassionate Care Stephen Smith - Team Leader – Compassionate Care Project – NHS Lothian Emotional Touch-Points Ria Tocher and Belinda Dewar - Compassionate Care Team – NHS Lothian 12:45 – 13:30 Lunch and Networking Workshops 13:30 – 14:10 14:10 – 14:50 14:50 – 15:30 15:30 – 16:00 Hearty Voices Nicola Cotter Chest, Heart and stroke Promoting Person Centred Practice Jane Christie and Jane Camp PPDN.M.AHP.F Scotland Capturing the Patients Views Susan Hannah – Practice Development Lead – NHS Ayrshire & Arran Carole Lang – Senior Charge Nurse – NHS Ayrshire & Arran Patient Focused & Public Involvement Andrew Moore – Assistant Direct of Patient & Public Involvement– NHS Ayrshire & Arran 16:00 16:30 Plenary & Evaluation Close

Whose experience is it anyway? Delegate Booking Form Professional Practice Development Nurses, Midwives, Allied Health Professionals Forum Whose experience is it anyway? 28th April 2009 Ninewells Hospital, DUNDEE Delegate Booking Form to be received no later than 13th April 2009 Name ___________________________________________________________ Job Title _________________________________________________________ Organisation ______________________________________________________ Work Address _____________________________________________________ __________________________________________________________________ Telephone No. _________________________ Fax No. _____________________ Email _____________________________________________________________ Special Dietary Requirements __________________________________________ Please tick if you do not want your name added to the delegates list. ************************************* Costs: £60.00 (non refundable) Invoices available on request Please submit cheque (payable to- Professional & Practice Development NMAHPs Forum Scotland) with the application form and return to: Mark Lees, Treasurer PPDN.M.AHP.F Scotland Practice Development Centre – Udston Office Udston Hospital Farm Road Burnbank HAMILTON Lanarkshire ML3 9LA Telephone: 01698 723205 / 0788 180 8653 E-mail: mark.lees@nhs.net BACS Payments can only be accepted with further Discussion with the Treasurer