It ain’t what you do but the way that you do it… Peter Tinson Executive Director UCISA @pat3460

Those were the days Computer Unit Servers Desktops Engineers Network Admin Data Processing Help desk

Say you’ll be there Admin Computing Help desk Computer Unit Servers Desktops Support engineers Network Admin Computing Help desk

Everything in its right place Computing Services Technical Services Customer Network Corporate Systems E-learning Unit Help desk Projects

Money money money The advent of fees The emergence of cloud Student (and staff) mobility Efficiency initiatives

Making your mind up Centralised v decentralised Relationship with the Library Superconvergence A place at the top table

Everything in its right place Projects Computing Services “Business” Services Customer Technical Services Assurance Research Support Innovation

Standards (rule OK) ITIL Prince 2 ISO 27000 Business continuity Investors in people Lean Enterprise architecture Service desk accreditation

All these things that I’ve done Account management Vendor/supplier management Business analysts Data scientists/analysts Information security skills Communications skills Digital capabilities

The final countdown Quality Engaging and approachable Agile and responsive

Thank you very much! Questions?