Master’s Branch Report Report to the Select Committee 28 May, 2007
Report Objectives
Report Objectives The State of our Branch Priorities receiving attention Record of our successes Critical Success Factors Risk Exposure
The State of our branch
Administration Posts not filled Spending suggests lack of capacity New budget allows for once-off expenditure Budget growth not as big as business growth
Budget for Growth
Skills Development Invested R2.5m in 2006 – Excess of 2% New Training budget required for R7.2m Skills deficit in – Report writing Business writing Management skills
MASTERS OFFICE STATISTICS FOR THE YEAR 2006 Files from Service Points DECEASED INSOLVENCIES CURATOR TRUSTS GUARDIANS FUND NAME Files from Service Points No of L/E s issued Section 18(3) issued Companies+ CC Individuals For the year 2006 For year 2006 no of cards as at 31/12/06 No of receipts issued No of Payments made PRETORIA 8211 10744 7976 1536 1099 528 14453 15339 2285 6878 JOHANNESBURG 20058 2555 5095 411 98 KIMBERLEY 932 661 1502 15 24 2 429 331 345 3736 BLOEMFONTEIN 6971 2765 3926 77 65 1738 8465 1054 7923 GRAHAMSTOWN 2061 947 2868 31 14 112 1472 15000 628 6370 PIETERMARITZBURG 5502 4077 7127 108 41 1120 23831 917 15037 PORT ELIZABETH 282 1023 2697 51 25 DURBAN 7831 1301 4556 63 36 8 POLOKWANE 2671 521 1542 BISHO 562 73 840 THOHOYANDO 27 577 MTHATHA 8322 212 713 1 28 MAFIKENG 1018 2114 13 22 96 CAPE TOWN 2 836 5 725 7 027 396 106 479 6399 8693 8388 17081 TOTAL 2006 63403 25924 41533 2702 1559 2209 25737 71659 13617 57025 2005 47328 28543 35557 5026 2945 25826 2004 30247 31539 6318 574 25941
Workload Service point files dramatically increased - 47328 (2005) to 63403 (2006) Estate matters > R125K appear to be stable @ around 25000 Estate matters < R125K are increasing year on year. This may suggest an increase in the number of new entrants into the formal economy. Insolvencies still declining - buoyancy of the economy. The Guardian’s Fund =>R4bn - shows no sign of stabilizing. Pta and Jhb collectively received nearly 50% of all files from Service Points. Pta and Jhb deals with > 70% of insolvency matters
Lessons Learnt – Durban Research Estates where minors are the sole beneficiaries. Some of the findings were:- Of 972 estates registered, 182 had minors as sole beneficiaries. The total number of minors involved was 355, that is to say nearly 2 kids per estate; 86 were represented by single parents (not married to the deceased), 120 represented by grandparents, 67 represented by siblings, 82 were represented by extended family (aunts and uncles). This means that only 47% of minors involved were represented by legal guardians
Priorities receiving attention
Priorities Receiving Attention Accessible Guardian’s Fund Services NAQ in Guardian’s Fund Accessible Quality Deceased Estate Services Making Trustees Trusted Customer focussed offices No Missing Files Better Stakeholder Management IADE Operation Sesifikile
Record of our successes
Record of our Successes (1) Guardian’s Fund 3 of our six sites have been automated The project would be completed by Mar 2008 PAJA We are the first in government Insolvencies Operation Sesifikile
Record of our Successes (2) Stakeholder Management Quality Assurance Benchmark improvements in service delivery Accommodation We have two new offices - JHB & PE Pietermaritzburg & Mthatha - soon Focus, Stability & Direction
Critical success factors & risks
Critical Success Factors Capacity – Human Capital Integrated Departmental Approach Fast-tracking Legislative changes Integrated Governmental Approach
What are our Risks? Access to Quality Services Limited Reduced Quality of Service Erosion of existing capacity