Mindfulness in Language

How we talk to students Tutors should be mindful of their word choices when working with students so that their language is used to encourage student learning. Unintentional words and phrases can make students feel as if they are incapable of completing assignments Tutors should always strive to be uplifting and motivational to students because students who feel encouraged and empowered by their tutors are more likely to utilize a school's tutoring services. The students will also have better self-esteem, which has been linked to improved student success.

Most students fall into these categories Disengaged Angry Confused Self-deprecating Frequent flyers Pop-ups Miracle seekers

We are going to take the most commonly encountered of these student groups and act out tutoring scenarios with a “willing” volunteer. After each scenario, we will discuss what went well and what could be improved. The goal of this activity is to make you aware of the your language choices when working with students. Time to be a thespian!

disengaged Don’t ask yes, no, or why questions. “Why did you organize your paper this way?” becomes “Can you tell me how you organized your paper?” “Why did you come here?” becomes “What can I help you with today?” “Why did you choose these sources?” becomes “How did you choose your sources?” “Why do you have that answer?” becomes “How did you get that answer?”

angry Use “I” statements (such as “I’m feeling…” rather than “You seem…” or “We can…”). Don’t begin questions with “why” Sit next to the student rather than across from him/her. Don’t make prolonged eye contact (more than 15 seconds). Use short sentences (under 5 words, if possible). Keep your voice calm and maintain a low volume, even if the student is not. Avoid making any jokes or using sarcasm.

Frequent flyer Make sure you establish boundaries early on. Stress the importance of a schedule. Do not play into the demands or give a defeated reaction. Do not let the student hang out and wait for their favorite consultant. Be aware of overhelping frequent flyers.

confused Break down the assignment into basic steps. Determine what the student does understand about the assignment, but be delicate in your wording. Avoid saying, “You must know something about the assignment.” Instead ask the student if he/she has an assignment sheet or any notes about the assignment. Do not ask too many questions. Consider writing down a schedule or plan of action with the confused student. Do not ignore a student’s body language.

Miracle seeker Give a disclaimer about what you can and cannot do as a tutor. Establish the deadline up front. Pull up the assignment instructions. Make sure to avoid giving any “probably grades.” As miracle seekers come in with the idea that a consultant will fix their work, it is imperative to make the student do most of the work.

Self-deprecating The major difference between confused and self-deprecating is self-deprecating students blame themselves for their lack of understanding. Give praise. Stay positive. Break down assignments like you would for a confused student.

Students are all different and it’s important to adjust how we interact in order to best suit the needs of their personalities and circumstances.

THANKS! Any questions? You can find us at Jessica Cory Carrie Murray jscory@email.wcu.edu crmurray297@my.pittcc.edu

Credits Special thanks to all the people who made and released these awesome resources for free: Presentation template by SlidesCarnival Photographs by Unsplash