Headgroup Meeting 15.03.2013 Data Centre Migration Anne-Catherine Christen Managing Director Teldas 15th March 2013
Project Scope Existing HP data centre in Glattbrugg will close at latest by End September 2014 Teldas has a 5 year contract with HP ending on 30.9.2014 for the hosting, operations, maintenance, Helpdesk Yearly Application Support (= 2nd Level Support) Contract, to be renewed each year Request for Proposal sent to HP and 4 other companies for the Hosting, operations, maintenance and Helpdesk part (excluded Application Support part). Note that Teldas has selected neutral companies (not owned by Teldas members or users) Offers expected on 15.3.2013 Change Request sent to HP Application Team for Application migration to the new data centre Change request sent to HP for knowledge transfer Helpdesk (excluded Application Support part)
Description cooperation model with HP Application Team Operations Team install and maintain hardware and operating software. Responsible for networking and mail servers. install and maintain Oracle software. responsible for availability of systems and data. This includes monitoring and backups. install and maintain additional standard software. Application Team responsible for the application. This includes setting up and maintaining the database. For new Inet-Server releases, the application team does everything except back-ups
Overview Helpdesk Model
Helpdesk Tasks Availability: Monday-Friday from 8am until 6pm (currently: 7am-6pm) ok ? Helpdesk Tasks resolution times / Priorities: Can we increase resolution times ? Any critical tasks for the business ? See List in chapter 2 GUM
Selection of the Offers Teldas has prepared a spreadsheet with criteria allowing to weight the different offers. Main criteria categories are: Tenderer related criteria (expertise of the company, references, understanding of the target...) Facilities (data centre location, security...) Migration (migration concept, experience...) Solution System architecture (technical elements such as storage, back- up/restore concept, disaster concept) Operating and Service Desk (Helpdesk capability, governance, reporting, fault & alarm management...) Commercial (prices, SLA penalties...) Teldas Members will take final decision, based on recommendation from Teldas Manager. Team evaluating the offers: Andrew Kerr (Orange), Philippe Ritter (Swisscom), Ruedi Messer (PM Teldas), Anne-Catherine Christen (Teldas Manager)
CR 1206 for Application Migration HP has made a budgetary quotation based on T&M for the delivery of the requirements of CR 1206 Subprojects to be planned Tasks to be performed within subprojects Pre-migration Setting up a new test server Parallel test Setting up a new production server Migration Testing a new server using the existing parallel run facilities Restore original data after parallel test
Overview Migration Steps New Provider Prepare new data centre HP Application Copy prod data on new infrastructure and organise a parallel run Then copy of test server on new infrastructure (on cluster environment) WG / New Provider back-up tests, restore tests, tests of the alarms... (bug fix, cooperation with new Provider) data integrity tests and regression tests on the INet-Server (bug fix by HP Application) migration of the production on the 2 clusters + migration of the test environment Start operations / maintenance tasks according defined SLA Start Helpdesk (know-how transfer to take place before rollout date) Teldas PM to monitor the whole project Test phase: How long? Rollout Date = non-working day tbd
Questions to Headgroup Preferences for Data Centre Rollout Date? Preferences for Inet-Server Release 2014 Date ? Changes to the existing services? SLA (system availability/ Helpdesk availability & response times) New services expectations? Requirements for the weighting of the offers? e.g. if one functionality is more critical than another? Ok to have some weight included for the capability to take over one day the Application Part from HP Application Team?