(Hardware & Infrastructure) DLM IT POLICY 2010 Speed Informative Reliable Optimal Performance (System) (Hardware & Infrastructure) Reliable & Secure Smart & Responsible (Users)

What is it Why

What Safety  IT Assets Security  Prevent & Protect What : Hardware, Software & User When : From Inquiry to Disposal Where : DLM Who : Everyone How : Detail Process Safety  IT Assets Security  Prevent & Protect Consistency  Data

90% Why Operational Using IT Email Drawing Administration Purchasing Production Logistic Marketing 90% Operational Using IT

Icons : User : Management : IT : Logistic : Purchasing : HR-GA

External Data Storage Usage No. Title Manager Staff IT 1 User Guideline v 2 Procurement 3 Installation 4 Email & Internet Usage 5 Emergency 6 Disposal 7 Budgeting 8 Server SOP 9 Audit 10 Maintenance 11 Backup 12 External Data Storage Usage 13 Virus handling

1. User Guidance Done by HR. Applied to all employee. Place at suitable position Y evaluate each user skills Socializing Standard User Guidance Give training Fulfill Standard ? N Evaluate every new employee Revaluate Done by HR. Applied to all employee.

Skill vs. Work area Marketing Engineering Logistic Finance Manager Plant Operator Outlook High Medium Word Low Excel Power Point CRM TruTopFab Platinum - Optipro

2. Procurement Fill in Purchase Request Request Supervisor Signature Request IT Approval Request GM Approval Approve Y N Returned to Requester Give to Purchasing to be executed

Procurement WHY : WHAT : Standardized IT Inventory Standardized Maintenance Standardized Services Standardized Operation Controlled Procurement WHAT : 1. Hardware 2. Software 3. Services

Backup Softcopy to Server 3. Installation Received by Logistic & Informed IT Register & Labeled Backup Softcopy to Server Setup according Standard N Testing Y Ready to use

Installation WHY : WHAT : Manageable IT Asset Optimal performance Can be outsourced Smart User WHAT : 1. Hardware 2. Software Manageable IT Asset: Terlabel dengan baik Standardized Driver & copy tidak hilang Optimal performance : Asset : karena ga diinstall aneh2 dan yang diperlukan pasti ada Personel : IT tidak disibukkan dengan stupid thing. Smart user : 1. Bisa setup email sendiri, dll

4. Internet & Email Work Communication Educative Informative Legal

Email Do & Don’t Do Communicate with colleague Communicate with Business Partner Don’t Unauthorized password sharing Illegal usage Blast email for non work related Send oversized attachment Use personal email for work communication

Internet Do & Don’t Do Communicate with colleague Communicate with Business Partner Gather information Work related research Don’t Illegal usage Blast email for non work related

Why all those Do & Don’t Working time efficiency Network Security Network Traffic Resource Company image

5. Emergency Case : Inconsistency data Power failure Nature disaster

Case 1 : Inconsistency data User inform to IT Analyze Problem Find Solution Inform User Log Problem Report to management

Wait for Confirmation from IT to start using ERP Case 2 : Power Failure After power back on Start on Save Mode Restart Wait for Confirmation from IT to start using ERP

Case 3 : Nature Disaster Locate the closets fire extinguisher Pull off all hard disk & take it to save area Go to server room Shut down server

6. Disposal WHAT : WHY : 1. Hardware 2. Software 3. Hard disk Controlled Data Security

Hardware Disposal Review IT Asset Age & Performance Make Asset disposal request Request GM Approval Approved Y N End Revised Asset List Execute Asset disposal process

Software Disposal User request to IT IT Analyze request Approved Y N End Uninstall Software Update IT Asset List

Hard Disk Disposal Prepare new Hard disk Backup current Hard disk Restore Backup on new hard disk Do testing Keep Old Hard disk for 2 Years N Problem Put on Log Y > 2 years Destroy Hard disk Y Solve problem

7. Standardization & Budgeting Review IT Asset List Revised Proposal N Make Proposal Request GM Approval Approved N Y Request Managing Director Approval Approved Y Include to Next Year Budgeting

Why ? - Controlled Planned Well Budgeted Maintained

8. Server SOP Standard steps in Turning On / Off DLM servers & Network Peripherals. HP Procurve Switch (3) Peplink Domain Controller Gateway Tops1000 Planet Backup PC Anti Virus

Turning ON Turning Off HP Procurve Anti Virus Peplink Backup Data Domain Controller Planet Gateway Tops1000 Tops1000 Gateway Planet Domain Controller Backup Data Peplink Anti Virus HP Procurve

9. Audit Collect Info Revise IT Policy Analyze Improvement Plan Log Findings Improvement Plan Revise IT Policy

Purpose Improvement

10. Maintenance Physical Cleaning Virus Scanning Defrag Update Anti Virus Virus Scanning

Purpose Healthy & Hygienist working environment

11. Backup Data Files + Application Database

Data and system Reliability Purpose Data and system Reliability

11. External Data Storage why Prevent virus infection

What to do Scan at Isolated PC Re-Scan Format Clean Clean N N Y Y Allowed to be used

12. Virus Handling Prevent Spreading Basic First-Aid for User

Scan & Remove with Anti Virus Basic User Know-How Scan & Remove with Anti Virus Unplug from Network Inform IT Success N Y Restart

IT next action Try to remove in Save mode Confirm Virus attack Replace PC with Substitute Format Infected PC Success N Y Restart N Return PC to User Clean Re-Scan Y

Thank you