Communication The Bedrock of Community

Try to maintain eye contact 60-70% of the time.

In general, smile when someone is talking to you. Facial Feedback In general, smile when someone is talking to you. Let your facial expression reflect how you feel about what is being said.

Nod periodically to show you are engaged in the conversation. Using Your Head Nod periodically to show you are engaged in the conversation.

The Power of “hmmm” Use verbal cues like “hmmm” and “mmmm” to signal you’ve understood what someone said. Like facial feedback, verbal feedback should reflect what you think about what is being said.

Turning away from someone shows disinterest. Positioning your body Turning away from someone shows disinterest. Square up your body when you’re speaking to them and lean in slightly (but respect their bubble).

Try saying something like “so you mean you…..” saying what was said One of the best ways to show you’ve heard someone is to summarize what they’ve said back to them. Try saying something like “so you mean you…..”