Ultriva Conference 2015 Support Update Talk to your history, size Lori McNeely

Suggestions/Questions Support Update Agenda Review Tickets * Webinars Help Portal Suggestions/Questions *Emerson Support Tickets not included

Support Tickets By Category May 2014 – April 2015 Type Tickets Percentage Enhancement Req 14 1.68 General 506 60.60 Integration 108 12.93 Issue/Bug 29 3.47 Printer 77 9.22 Training Type 101 12.10 Total 835 100.00 Monthly Ticket Average 70

Support Tickets Comparing Prior Year 2013 - 2014 Tickets by Category Type Tickets Percentage Enhancement Req 16 1.73 General 495 53.4 Integration 162 17.48 Issue/Bug 44 4.75 Printer 108 11.65 Training Type 102 11 Total 927 100 Monthly Ticket Average 77 2014 - 2015 Tickets by Category Type Tickets Percentage Enhancement Req 14 1.68 General 506 60.60 Integration 108 12.93 Issue/Bug 29 3.47 Printer 77 9.22 Training Type 101 12.10 Total 835 100.00 Monthly Ticket Average 70 Ultriva provides supply chain execution solutions to help manufacturing companies build a Demand responsive network. By complementing the functionalities of existing business systems Ultriva solutions support scheduled as well as pull-based replenishment methodologies. When deployed our customers see tremendous benefits in the areas of inventory reduction, process improvements and elimination of part shortages, leading to improved OTD to their customers Ultriva solutions are ERP agnostic but leverages them to provide real time order visibility, status of their inventory health and actionable information to manage their complex supply chain. We are well suited to service large manufacturing companies with global presence both in terms of their manufacturing facilities as well as their sourcing needs Over the last 10+ years we have developed high level of customer satisfaction that has dramatically helped us in acquisition of new customers through references

Support Feedback What can we do better?

21 Webinars over the past 2 years Help Portal under the Training Webinar heading - http://help.ultrivalms.com/ Attended v/s Registered is 63% - Average webinar attendance is 50% Ultriva provides supply chain execution solutions to help manufacturing companies build a Demand responsive network. By complementing the functionalities of existing business systems Ultriva solutions support scheduled as well as pull-based replenishment methodologies. When deployed our customers see tremendous benefits in the areas of inventory reduction, process improvements and elimination of part shortages, leading to improved OTD to their customers Ultriva solutions are ERP agnostic but leverages them to provide real time order visibility, status of their inventory health and actionable information to manage their complex supply chain. We are well suited to service large manufacturing companies with global presence both in terms of their manufacturing facilities as well as their sourcing needs Over the last 10+ years we have developed high level of customer satisfaction that has dramatically helped us in acquisition of new customers through references

What is your favorite portion? What can we do better on the webinars? Webinar Feedback What is your favorite portion? What can we do better on the webinars? What topics would you like to see?

help.ultrivalms.com Help Portal Reference Guides Supplier Help Tutorials – Videos Version Release Notes Ebots Printer Link Webinars Ultriva provides supply chain execution solutions to help manufacturing companies build a Demand responsive network. By complementing the functionalities of existing business systems Ultriva solutions support scheduled as well as pull-based replenishment methodologies. When deployed our customers see tremendous benefits in the areas of inventory reduction, process improvements and elimination of part shortages, leading to improved OTD to their customers Ultriva solutions are ERP agnostic but leverages them to provide real time order visibility, status of their inventory health and actionable information to manage their complex supply chain. We are well suited to service large manufacturing companies with global presence both in terms of their manufacturing facilities as well as their sourcing needs Over the last 10+ years we have developed high level of customer satisfaction that has dramatically helped us in acquisition of new customers through references

Help Portal - Demo

Help Portal Feedback What can we do better?

For Additional Information Ultriva Inc. 1601 S. De Anza Blvd., # 165 Cupertino, CA 95014 (408) 248-9803 www.ultriva.com Lori McNeely Customer Support Specialist lorim@ultriva.com (408) 961-2485 Helpdesk Ticket support@ultriva.com