HOME AFFAIRS: EASTERN CAPE BRIEFING TO PORTFOLIO COMMITTEE 08 March 2005

STATE OF THE PROVINCE ACCOMMODATION PROGRESS RAMP project addressing some areas 23 accommodation needs for EC approved A list of the worst offices prepared and submitted to DPW with recommendations DPW promised to look at building new offices in areas where available accommodation is not suitable Management Services and CSIR visited EC to look at location of offices CHALLENGES 30% of office accommodation in the Eastern Cape is satisfactory in terms of location, space, access, visibility Public Works indication that funds for new leases are not available Lack of sponsors for NVC, and challenges major than just painting Justice being impatient at the slow progress in Home Affairs moving from their offices PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

STATE OF THE PROVINCE ACCOMMODATION MPCCs Centane, Cofimvaba, Sterkspruit OR TAMBO MUNICIPALITY DONATIONS Mqanduli, Ngqeleni,Libode SHACKS/CARAVANS Lady Frere, Ngqamakhwe CONTAINER Flagstaff DEPARTMENT OF JUSTICE, EDUCATION, SOCIAL DEVELOPMENT Qumbu, Port St Johns, Keiskammahoek, Mt Frere, Bhizana, Idutywa, Elliotdale,Tsolo, Cala,Mzimkhulu, Mt Ayliff, Maluti PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

STATE OF THE PROVINCE INFORMATION TECHNOLOGY NETWORK POINTS INSTALLED, NEXT STEP INSTALLATION OF PCs Mt Ayliff, Maluti,Cofimvaba MPCC, Tsolo,Libode, IN PROGRAMME FOR INSTALLATION OF NETWORK POINTS Idutywa, Tsomo, Mdantsane, Peddie, WhittleSea NO ELECTRICITY Ntabankulu, Mqanduli, Centane MPCC, Willowvale, Ngqeleni, Elliotdale, Ngqamakhwe,Flagstaff NEGOTIATIONS FOR PERMISSION FROM JUSTICE Qumbu IT OFFICIAL ALLOCATED TO THE PROVINCE FROM MARCH 2005 PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

STATE OF THE PROVINCE TRANSPORT See attached Annexure A Vehicles utilised in: Immigration Civic Services Administration PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

STATE OF THE PROVINCE Management posts in the process of being filled. PEOPLE Management posts in the process of being filled. Current management capacity still being built, Judge White severely affected the Province. All level 8 and below vacancies advertised with closing date of 15 February, process of filling posts underway. New establishment for Civic Services will improve the shortage of staff Shortage of staff, heavy workload, terrible working conditions lead to low morale in officials and high stress levels PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

OFFICES & STAFF MTHATHA REGION No Office African Coloured White Total 1. Mthatha Regional Office 59 1 - 60 2. S/P Mqanduli 5 3. S/P Libode 3 4. S/P Ngqeleni 5. S/P Tsolo 6. S/P Elliotdale 2 7. D/O Butterworth 16 8. MPCC Centane 4 9. S/P Willowvale 10. S/P Idutywa PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

OFFICES & STAFF MTHATHA REGION(Continued) No Office African Coloured White Total 11. S/P Ngqamakwe 3 - 12. D/O Lusikisiki 19 13. S/P Bizana 6 14. S/P Port St Johns 5 15. S/P Flagstaff 16. D/O Mt Frere 14 17. S/P Qumbu 18. S/P Tabankulu 4 19. S/P Mt Ayliff 20. S/P Maluti PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

OFFICES & STAFF MTHATHA REGION (continued) No Office African Coloured White Total 21. S/P Mt Fletcher 3 - 22. D/O Umzimkhulu 4 23. D/O Ngcobo 14 24. S/P Cala 2 25. S/P Elliot 26. S/P Tsomo 27. MPCC Cofimvaba PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

OFFICES & STAFF KING WILLIAM’S TOWN REGION No Office African Coloured White Total 1. KWT Regional Office 56 1 - 57 2. SP Lady Frere 2 3. Peddie Service Point 4 4. S/P Mdantsane 3 5. Zwelitsha District Office 9 6. D/O Alice 11 7. S/P Fort Beaufort 8. D/O Middledrift 9. D/O Whittlesea 10. D/O East London 32 7 50 11. D/O Queenstown 33 36 12. MPCC Sterkspruit 6 PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

OFFICES & STAFF PORT ELIZABETH REGION No Office African Coloured White Total 1. PE Regional Office 52 4 14 70 2. PE Refugee Reception Centre 6 - 3. D/O Cradock 7 4. D/O Grahamstown 11 3 2 16 5. D/O Uitenhage 9 1 6. S/P Somerset East 7. S/P Humansdorp PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

OFFICES & STAFF SUMMARY No Office African Coloured White Total 1. Provincial Manager’s Office 7 2 - 9 2. Port Elizabeth Region 91 8 21 120 3. King William’s Town Region 164 10 12 186 4. Mthatha Region 198 1 199 TOTAL 460 33 514 PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

BUDGET 2005/06 COMPENSATION OF EMPLOYEES 63,955,000 GOODS AND SERVICES 12,587,000 CAPITAL ASSETS 808,000 TRANSFERS AND SUBSIDIES 242,000 PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

STATE OF THE PROVINCE PERMANENT CITIZEN REGISTRATION CAMPAIGN PROGRESS Mobile units are still operational with Social Development and Municipalities as partners for birth registrations, applications for identity document and distribution Community and Traditional leaders plus all relevant stakeholders are requested to assist Monthly itineraries are prepared at Local Steering Committees Three Hospitals have been identified by the MEC for Health for online birth registration, SS Gida in Keiskammahoek, Settlers in Grahamstown and Saint Elizabeth in Lusikisiki CHALLENGES About 42 000 uncollected ID books are still filed at offices Outreach to remote rural areas is difficult as there is a shortage of manpower and vehicles for the Permanent Citizen Registration Campaign(N.B. EC has 21 bakkies and 35 sedans to serve 3 Regional Offices, 15 District Offices and 28 Service Points) Registration of customary marriages is still very low PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

RESOURCES FOR ID CAMPAIGN The items hereunder will be budgeted for in the next Financial Year. The Province is currently in discussions with Municipalities as they have indicated planning for assistance in this regard. CONTRACT WORKERS until new Civic Services establishment is approved Door to door distribution Dedicated mobile team activity TRANSPORT Mobile team activity To reach deepest rural areas OVERTIME Back office SOUTH AFRICAN POSTAL SERVICES Distribution to serviceable addresses PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

DISTRIBUTION OF IDs See attached Annexure B for Statistics on Unclaimed/Uncollected Ids DISTRIBUTION PLAN WITH COMMUNITIES AND MUNICIPALITIES Mobile Teams Door to door Lists to Community Structures SAPO in urban areas or areas with serviceable addresses PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

MOBILE UNITS CURRENT SCENARIO 2 Alice, 2 King William’s Town, 1 Zwelitsha, 1 Queenstown, 2 East London, 1 Middledrift, 2 Port Elizabeth, 1 Uitenhage, 1 Graaf-Reinet, 1 Cradock, 1 Grahamstown, 2 Mthatha, 1 Mount Frere, 1 Engcobo, PROPOSED ROUTES FOR FULLY EQUIPPED MOBILE UNITS Addo, Kirkwood, Jansenville, Steytlerville,Willowmore Barkly East, Indwe, Molteno, Lady Grey, Venterstad Gugwini,Ntsingizi, Ntsikeni, Malenge, Mangeni PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

RELATIONS WITH COMMUNITY STRUCTURES Presentations made to mayors and managers of King Sabata Dalindyebo, Nyandeni, Port St Johns, Qaukeni, Ntabankulu, Mhlontlo, Umzimvubu, Umzimkhulu, Elundini, Mbashe, Mnquma, Intsikayethu, Engcobo, Sakhisizwe, Bizana, Elukhanji, Emalahleni, Tsolwana,Inkwanca, Gariep!, Maletswai and Senqu on plans for ID Campaign The following presentations still to be made: Kouga, Koukamma, Nelson Mandela Metro, Cacadu FORUMS Integrated Community Registration Stuctures Local Steering Committees with Municipalities Forums with traditional leaders involved in the following: Drawing up of itineraries and communication thereof Dissemination of lists of unclaimed/ uncollected IDs Community education and distribution of IDs at Halls and Imbizos PROGRESS “The client is always right" campaign All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction. Combating activities of street agents To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary. CHALLENGES Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority. With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.