THE 7th ANNUAL EUROMED ACADEMY OF BUSINESS CONFERENCE KRISTIANSAND, NORWAY SEPTEMBER 18-19, 2014  Towards a conceptual model for e-business deployment in Libyan universities: A CASE STUDY OF MISURATA UNIVERSITY School of Computing and Technology University of Gloucestershire University of Misurata School of Information Technology Bakeer, Ali1 Doctorate SCHOLAR Faculty of Information Technology Misurata University, MU Misurata, Libya Ali.m.bakeer@gmail.com Wynn, Martin2 Cheltenham, United Kingdom Mwynn@glos.ac.uk September 18-19, 2014 - Kristiansand, Norway

Agenda • Introduction • Literature review • Research aim, objectives and questions • The paper's research problem and interesting • Methodology and methods • Framework • Main results and findings • Conclusion

University of Gloucestershire University of Misurata RESEARCH AIM, OBJECTIVES AND QUESTIONS This study: To support Universities in developing more efficient ways of managing core organizational processes and associated information flows, To explores the operational implications of deploying and Utilization of e-business technologies with related processes. To contribute to knowledge in the context of university operations and management, And to investigate how e-business deployment can contribute to universities' overall performance. To puts forward a new model for assessing the status and effectiveness of e-business within Libyan universities University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

HOW e-Business deployment can contribute Research aim, objectives and questions HOW e-Business deployment can contribute To Universities' overall performance What are the key issues that impede the wider deployment of e-business applications and related information systems? What is the level of e-business deployment in Libyan universities? What is the most appropriate Model or Framework for assessing and comparing e-business deployment in Libyan Universities? University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

ACADEMY OF BUSINESS CONFERENCE METHODOLOGY THE 7th ANNUAL EUROMED ACADEMY OF BUSINESS CONFERENCE University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

PUBLIC LIBYAN UNIVERSITIES IN ACADEMIC YEAR 2012/13 Misurata University MU

TOP LEVEL PROCESSES AT MISURATA UNIVERSITY University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

University of Gloucestershire University of Misurata University Critical Dimensions People Process Technology Structure University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

University of Gloucestershire University of Misurata University Critical Dimensions Process People Technology Structure University Process Structure People Technology University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

Design -Actuality Gap Model STRATEGY FRAMEWORK Technology People Structure Process The University (2014) The University (2017) Design -Actuality Gap Model Adapted from Heeks, 2002 University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

University of Gloucestershire University of Misurata ROOTS OF THE SCALE MODEL (Literature review) INTERNET AND WEB TECHNOLOGY ADOPTION INFORMATION SYSTEMS INTERNET AND BUSINESS STRATEGY OF FAILURE AND SUCCESS BUSINESS PROCESS AND TECHNOLOGY BUSINESS PROCESS ALIGNED WITH TECHNOLOGY The SCALE Model Development University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

DEPLOYEMENT START ACCESS CONNECT STAGES OF e-BUSINESS DEPLOYMENT LEVERAGE ENTERPRISE DEPLOYEMENT What E-business deployment level could be START CONNECT ACCESS LEVERAGE ENTERPRISE START CONNECT ACCESS LEVERAGE ENTERPRISE ENTERPRISE ACCESS LEVERAGE CONNECT START E-business deployment Technology Structure E-business deployment START CONNECT ACCESS LEVERAGE ENTERPRISE START CONNECT ACCESS LEVERAGE ENTERPRISE E-business deployment E-business deployment People Process E-business deployment University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

THE UNIVERSITY PROCESS AND SCALE MODEL Technology People Structure Process SCALE Technology SCALE People SCALE Process SCALE Structure University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

University of Gloucestershire University of Misurata INVOLVEMENT OF e-BUSINESS IN A NEW STUDENT APPLICATION PROCESS: AT MISURATA UNIVERSITY Traditional Traditional Traditional e-BUSIENSS Bottleneck Traditional Traditional Traditional Traditional Methods E-business Involvement Methods Traditional Traditional Traditional Traditional University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

e-BUSINESS-BASED APPLICATION PROCESS University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

Systems Profiling by Process and Sub-process at Misurata University SYSTEMS PROFILING IN THE FINANCIAL MANAGEMENT PROCESS AT MISURATA UNIVERSITY Systems Profiling by Process and Sub-process at Misurata University G (Green): indicates a system that is sound and does not need replacing. A (Amber): indicates a system that may need replacement. R (Red): indicates a system is defective and needs replacing University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

MATURITY OF E-BUSINESS DEPLOYMENT

Technology and Structure Technology dimension University Information management Average of Technology Dimension Financial Management Students record Management Human resources management Teaching and Learning Estate, Land and Planning Logistic and services Structure dimension University Information management Average of Technology Dimension Financial Management Students record Management Human resources management Teaching and Learning Estate, Land and Planning Logistic and services University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

Stages of E-business Deployment Process dimension University Information management Average of Technology Dimension Financial Management Students record Management Human resources management Teaching and Learning Estate, Land and Planning Logistic and services People Dimension University Information management Average of People Dimension Financial Management Students record Management Human resources management Teaching and Learning Estate, Land and Planning Logistic and services University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

UPDATED CRITICAL DIMENSIONS Information Information University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

University of Gloucestershire University of Misurata CONCLUSION The use of the SCALE model has helped identify where progress has been made and where opportunities exist at individual process level. Libyan Universities need a clear e-business strategy aligned with the overall university business plan. The study results will be fed into the future business planning and operational delivery of new e-business systems in the Libyan universities, The universities need to lead Initiatives to develop e-business infrastructure across its campuses. SCALE model will be further applied at other Libyan universities and will act as a yardstick for comparing and progressing the operational implementation of e-business in these organisations. University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology

University of Gloucestershire University of Misurata Thank you Questions ! University of Gloucestershire School of Computing and Technology University of Misurata School of Information Technology