2018 Tech Trends – Impact on Government and Leadership: Perspectives from State CIOs National Academy of Public Administration Fall Meeting November 16, 2017 Doug Robinson, NASCIO Executive Director

Source: NASCIO 2017 State CIO Survey

Acquisition Standards Security Privacy Data Management

State governments are turning to unmanned aerial systems (UAS) for a variety of applications. The increasing use of UAS means “big data” sensors are airborne, versatile, and inexpensive. States will be generating incredible amounts of data in the form of digital video, photos, GPS coordinates, and sound. A UAS, using a standard camera to capture video and photos, can produce half a terabyte of data an hour.

Use Cases for State Government Distributed Ledger Technology (DLT) Modernizing governance Growth and collaboration Integrating services Financial transactions, real estate, health care, insurance, legal documents, government records

Artificial Intelligence: Transforming the Work of State Government Answering questions – intelligent agents, chatbots Digital assistants and citizen service requests Robotic Process Automation Speech recognition, translation, NLP Rules-based expert systems “Listening” to social media Cybersecurity threat detection Predicting fraudulent transactions Analyzing big data for patterns

Augmented and Virtual Reality Visualize data sets 3-D mapping Expanded vision for inspections Immersive Learning systems Law enforcement training Emergency response Travel and tourism Accident or crime scene recreation for jurors? Augmented and Virtual Reality