BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27th February 2008

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08 SYNOPSIS Tsoso strategy New organisational structure Operational achievements 06/07 Qualitative improvements Finance Areas of focus, challenges & interest BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

TSOSO STRATEGY “Revive, Re-awaken” SYNOPSIS TSOSO STRATEGY “Revive, Re-awaken” BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

Core Business Delivery LOOKING BACK Mission Values Core Business Delivery Organisation System Information Systems Corporate Governance People Finance Dispute Resolution Institution Building Prevention Information Services Business Processes Organisation Design Culture Advisory Services Training Legal Supervisory Proactive Dispute Vision BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08 LOOKING FORWARD Goals for next 3 years: Promote social justice through the professional delivery of services, while ensuring compliance with legislation at all times Ensure user-friendly, quality services that are delivered with speed Maintain operational effectiveness while ensuring services are cost effective BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08 LOOKING FORWARD STRATEGY FOCUS AREAS Reposition the CCMA in the Labour Market (intensifying and broadening outreach), where social justice and restoring dignity are a focus of our processes High performance, high impact delivery of compliant services, where there is a balance between quality and quantity Reposition the organisation to meet the future strategic needs of the organisation Enhance and entrench internal processes and systems to ensure effective deployment of resources. BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08 STRATEGY 2007 – 2010 : GOALS 1. Promote social justice though the professional delivery of services, while ensuring compliance with legislation at all times Measures of success for this goal are: In 2010, the external perception of the services delivered by the CCMA will have shifted - from [baseline] PLUS 25% By 2010 be an established “quality control” role player and provider of continuous professional development through education, training and skills development services. BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08 STRATEGY 2007 – 2010 : GOALS 2. Ensure user-friendly, quality services that are delivered with speed Measures of success for this goal are: By 2010, 70% of all disputes will be settled at conciliation phase [minimum target = 50%, ideal target = 75%] By 2010, not more than 10% of decisions will be challenged in the Labour Court By 2010, all administrative rework will be 0% By 2010 , all process rework will be reduced by 20% from baseline set in 2007 By 2010, all conciliations will be conducted within the statutory time frame (30 days) By 2010, there will be no late awards (0%) By 2010, 70% of all public interest interventions (S150) will be settled In 2010, our value-add services will fund 1% of our annual budget. BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08 STRATEGY 2007 – 2010 : GOALS 3. Maintain operational effectiveness while ensuring services are cost effective Measures of success for this goal are: By 2010, staff turnover will be halved from 2007 baseline By 2010, key skills loss will not exceed 7% By 2010 we will have strategic redundancy in job skills (job-coverage ratio); we will be able to meet case management demands with ‘normal’ resource levels. This means that the case management administration will be completed with a variance of no more than 5% of planned workload In 2010, the ‘unit cost’ for delivery of compulsory services will have stabilised to ensure that there is not more than a 5% variance from budget allocation In 2010, a budget model will be in place that will enable funding from government based on unit cost per projected number of services BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08 National Structure Revisited BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

REVISED NATIONAL OFFICE STRUCTURE BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

Operational achievements 06/07 BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

OPERATIONAL IMPROVEMENTS (06/07) BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

OPERATIONAL IMPROVEMENTS (06/07) BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

OPERATIONAL IMPROVEMENTS (06/07) BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

OPERATIONAL IMPROVEMENTS (06/07) BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

OPERATIONAL IMPROVEMENTS (06/07) BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

OPERATIONAL IMPROVEMENTS (06/07) BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

Qualitative achievements BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

Capacity Building & Outreach A Dispute Prevention & Management Large demand for services Focus on Capacity Building for organised labour & business Emphasis on awareness raising & information sharing for vulnerable & unorganised workers & small businesses 6,975 learners were engaged in the process through 164 workshops, 23 seminars and 92 half or one-day presentations.   7 lead projects best practice use of the CCMA workshops, user forum meetings, community radio sessions, Imbizo meetings / road shows, one or half-day presentation workshops, bilateral briefings and breakfast seminars. All national measurable outcomes set in the 2006/7 Year Plan were met B Training Focus level change Re-look at all training Improve level, standards and quality of training Delivered training to external stakeholders C Bargaining Councils Strategy to reposition relationship with Bargaining Council’s so as to strengthen them to achieve their mandates & supporting them with infrastructure & technology & web-enabling case management. BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08 Dispute Resolution A Arbitration Awards Focus on quality improvement Training B Mediation Begin a strategic focus C Celebration of targets of CCMA Reflection Focus on achievements BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08 Finances BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08 BUDGET TO RESOURCES Year Budget % Change (Baseline) Human Resources % Change Caseload 07/08 R260m 28% 482 (budget) 21% 128 741 (projected) 5% 06/07 R203m +R41m (additional funding) 3% 403 0% 122 000 (extrapolated) 05/06 R198m +R11m (additional funding) 15% -1% 125 615 -2% 04/05 R172.6m 10% 409 1% 128 018 .24% 03/04 R156.5m 7% 405 127 715 8% 02/03 R147m 118 051 01/02 R136m 9% 110 639 00/01 R125m -3% 393 -5% 103 078 16% 99/00 R129m 22% 415 88 756 98/99 R106m 14% 429 86 182 29% BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08 BUDGET Budget 2006/7 06/07 Budget – Midterm reallocation % Change – midterm over original 06/07 budget Draft Budget 2007/2008 % Change over 06/07 reallocated budget Funding Income 203, 171, 000 244, 714, 000 20% 260, 001, 000 6% Investment and Service Income 5, 000, 000 - 5, 250, 000 5% Gross income 208, 171, 000 249, 714, 000 265, 251, 000 Staff Costs 89, 530, 351 91, 448, 749 2% 109, 030, 000 19% Governing Body Fees 250, 000 300, 000 Case Disbursements 61, 124, 471 72, 952, 571 82, 096, 000 13% General admin Expense 8, 966, 134 12, 673, 742 41% 9, 643, 427 -24% Consultant’s Fees 1, 476, 600 6, 126, 600 315% 5, 900, 430 -4% Rentals and maintenance 28, 472, 061 30, 029, 687 27, 928, 523 -7% Finance Expenses 760, 000 765, 212 1% 950, 000 24% Advertising and Promotion 27, 000 677, 000 2407% -56% Communication Expense 5, 156, 529 5, 613, 583 9% 5, 848, 000 4% Training Expense 891, 000 8, 146, 000 814% 5, 766, 000 -29% Institution Building 4, 700, 000 5, 908, 350 26% Dispute Prevention 838, 056 2, 638, 056 215% 2, 365, 650 -10% Court Litigation 750, 000 787, 500 Travel and Motor vehicle Expense 2, 228, 798 2, 437, 050 2, 427, 120 Ten Year Anniversary 3, 000, 000 TOTAL EXPENSE 205, 171, 000 242, 208, 250 18% 259, 251, 000 7% CAPITAL EXPENDITURE 7, 505, 750 150% 6, 000, 000 -20% TOTAL BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

Areas of Focus, Challenges & Interest BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

CONSTITUTIONAL COURT CHALLENGE Sidumo & other vs Rustenburg Platinum Mines Is the CCMA arbitration process administrative action? Has the SCA extended too much lee-way to employers when it held that employers’ determinations on sanction should be deferred to? What is the role of the Labour Courts in reviewing CCMA awards? BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

CONSTITUTIONAL COURT CHALLENGE - Answers Sidumo & other vs Rustenburg Platinum Mines The CCMA arbitration process is administrative action, but not subject to PAJA. Yes, the SCA did extend too much lee-way to employers when it held that employers’ determinations on sanction should be deferred to; Commissioners must decide on the fairness of the sanction. The Labour Courts in reviewing CCMA awards must consider whether the award is justifiable and reconcilable with the evidence. BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

CASE MANAGEMENT ENHANCEMENTS Process Web enhancement through support of DoL. Benefits Improve access to the CCMA in rural areas. Allow all Bargaining Councils to use case management system. Give good picture of status of Dispute Resolution. Support the NEPAD- able to offer quicker services to SADEC Re Dispute Resolution system. BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

Labour Market and CCMA’s role Research on Labour Market and CCMA’s role BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

Stakeholder engagement BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

getting the organisation new Strategy & Direction Internally- getting the organisation to walk and live the new Strategy & Direction BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08 Thank You ! BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08