SIM-Capital Area Chapter How CIOs Provide Transformational Leadership in The Digital Age SIM-Capital Area Chapter January 12, 2016 ©2015 Strategere Consulting

My Four Research Goals? 1. Is There A Common Process CIOs Use To Transform into a Strategic IT Organization ? 2. How Do You Measure the Strategic Maturity of an IT Organization? ©2015 Strategere Consulting

My Two Research Goals? 3. What Are The Strategic Competencies and Skills of an IT Organization? 4. How Do You Measure the Strategic Maturity of Your IT Organization’s Competencies and Skills? ©2015 Strategere Consulting

Agenda Share CIO Insights on the Changing Role of the Learn How Strategic CIOs Leverage Information and Technology to Improve Competitive Advantage Using a Common Four-Phase Transformation Methodology Discuss The Value of Measuring the Strategic Maturity of IT Organizations /Competencies and Skills of IT Personnel. Next Step Plan to Improve the Strategic Maturity of Your IT Organization ©2015 Strategere Consulting 4

The Role of The CIO is Changing Theme Implication Consumers demand new/information rich products and services, which impact business personnel across the entire value network. Consumerization of IT CIOs & IT Partner in Business Teams IT needs to develop business skills to collaborate in business teams that create new markets and competitive opportunities. Pressure to Increase the Pace of Change IT organizations need to improve throughput/ organization agility Play an important strategic role in leveraging information and technology for competitive advantage Role of CIO / IT ©2015 Strategere Consulting 5

Strategic IT Organization Transformation Phases 4. Leverage Technologies Strategically to Innovate Value 3. Implement Initiatives to Improve Margin (Sales / Cost) Value 2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel 1. Deliver Commodity and Business Services Exceptionally Well Time ©2015 Strategere Consulting 6

A Process to Improve Delivery of Services ©2015 Strategere Consulting

2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel “I learned the business quickly participating in business simplification initiative, which involved all major work processes”. Mike McClaskey –CIO, Dish Network “I spent days in a call center wearing a headset and listening in on customer service calls sitting aside a customer service agent”. “I spent time at our satellite uplink installation where our giant 10-meter dishes link to satellites distributing the video products customers receive through their dishes.” “I also spent days in a truck with an installation technician, including a snowy, below-zero day watching our technician install the satellite dish atop a customer's roof and interact with the customer during the installation process.” ©2015 Strategere Consulting 8

Strategic IT Organization Competencies and Skills Framework BUSINESS KNOWLEDGE (Business Awareness Skills) Vision Organization Culture Leadership Communication CROSS DIMENSION COMPETENCIES MARKET KNOWLEDGE (Strategic Product/Market Skills) Environment Opportunities Process Centric Product Knowledge Industry Insight Competitive Landscape TECHNOLOGY PROWESS (Strategic Technology Skills) Technology Strategy / Adaptability Organization Agility Strategic Project Capability ©2015 Strategere Consulting 9

Strategic IT Organization Competencies and Skills ©2015 Strategere Consulting 10

Increase the Speed of Integrating Acquired Businesses “We need to improve the integration process. The faster we integrate, the sooner we will derive the economic benefit” Randy Spratt, CIO/CTO The team documented the information into a "process play book," defining the specific processes, work activities, and artifacts used by all McKesson departments for integrating actions. 12 Weeks 3 Weeks 75% Improvement $$$ Benefits Realization ©2015 Strategere Consulting 11

4. Leverage Technologies Strategically to Innovate Value "Kids brains are wired differently than those of previous generations. They live in a world centered on technology” “We wanted to create an experience leveraging technology to innovate value for our customers” David Finnegan, CIO ©2015 Strategere Consulting

Business Sphere Conference Rooms 4. Leverage Technologies Strategically to Innovate Value “Our role is to help the business make well-informed business decisions” Develop a Digitize, Visualize, and Simulate strategy to manage, display, and model data. Decision Cockpits Digitize Visualize The Virtual Shelf Business Sphere Conference Rooms Simulate ©2014 Strategere Consulting 13

CLOSING THOUGHTS -How To Measure The Strategic Maturity of Your IT Organization -Recommended Next Steps -Approached to Drive Transformational Leadership ©2015 Strategere Consulting 14

How to Measure the Strategic Maturity of Your Organization Transformation Maturity Competencies and Skills Maturity ©2015 Strategere Consulting 15

Strategic IT Organization- Transformation Plan Assess IT Strategic Maturity Develop 12 Month Goal Identify Challenges/ Barriers/ Obtain Insights and Enablers Develop Maturity Plan Assess the Strategic Maturity of Your IT Organization / Competencies and Skills of IT Personnel? Identify Where You Need to Be on the Maturity Grid Based Upon Your Company’s Competitive Profile Identify The Challenges / Barriers Preventing You from Improving Your Strategic IT Maturity Obtain Insights and Lessons Learned From Peers and Industry Thought Leaders Develop a Strategic IT Maturity / Competencies and Skills Plan ©2015 Strategere Consulting 16

Thank You ! pweinzimer@gmail.com CIO.com:   CIO.com column: Transforming IT for Business Success www.TheStrategicCIO.com / www.strategere.com pweinzimer@gmail.com ©2015 Strategere Consulting

Approach to Drive Transformational Leadership Extra Slide Approach to Drive Transformational Leadership ©2015 Strategere Consulting 18

Collaborating For Success in the Digital Era Digital Awareness (Knowledge) Digital Opportunities (Skills) Vision Innovative Services Leadership Communication Private/Public Sector Technology Innovations Knowledge Base Process Centric Value Opportunities Outside-Inside Thinking Digital Innovation Teams (Collaborative) Intra/Inter Agency Teams Out-Of-The Box Thinking Benchmarking ©2015 Strategere Consulting 19