Towards modern public administration: Private sector standards for public services
IT Sector Competition Agility Comunity
Gov - Commerce
Open is the new trend
Integrate other solutions Identity, trusted services Delivery eIDAS Social Platforms Feedback discuss, ask, rate
Offer your assets Data Notifications Services eGov AP 2020, OpenAPI
Easy delegation
Apps ecosystem
Open is the new trend norm
Services design
Design for users Source: Beyond The Pixels Photography
Design for users Work with users Forms -> Interaction Strict -> Agile Product adjustment
Client-centric approach My Data GDPR Proactivity CRM
Goals for future User satisfaction Digital adoption GDS Once-only eGov AP 2020 ...less is better
Ľubor Illek