CUSTOMER EXPERIENCE

From Sue Adler’s “Hear It Direct” series – Panel discussing their experience. 23 The Experience Economy – Time 1:54 12 CUSTOMER EXPERIENCE

From Sue Adler’s “Hear It Direct” series – Panel discussing their experience. 23 The Experience Economy – Time 1:54 CUSTOMER EXPERIENCE

  Video (2:21 min) The Information Age Watch this “Hear It Direct” video. What can you give your customers that they cannot get themselves? What information are you providing that they consider valuable? p. 22 From Sue Adler’s “Hear It Direct” series – Buyer panel on the Information Age of consumers. 2:21 pp. 22 CUSTOMER EXPERIENCE

p. 22 From Sue Adler’s “Hear It Direct” series – Buyer panel on the Information Age of consumers. 2:21 CUSTOMER EXPERIENCE

  Video (2:41 min) Agent Case Study Watch this “Hear It Direct” video. How are you exceeding Real Estate expectations? Are you learning each client? p. 30---From Sue Adler’s “Hear It Direct” series – agent Terry Moerler on knowing your customer. 2:41 p. 30 CUSTOMER EXPERIENCE

p. 30---From Sue Adler’s “Hear It Direct” series – agent Terry Moerler on knowing your customer. 2:41 CUSTOMER EXPERIENCE

  Video (1:37 min) Buyer Consultation Watch this “Hear It Direct” video. Are these part of your regular practice? How do you make the most out of a consultation? p. 44 From Sue Adler’s “Hear It Direct” series – Buyer panel on a good consultation. 1:37 p. 44 CUSTOMER EXPERIENCE

p. 44 From Sue Adler’s “Hear It Direct” series – Buyer panel on a good consultation. 1:37 CUSTOMER EXPERIENCE

Of Course I Know What My Clients Want!   Video (2:28 min) Of Course I Know What My Clients Want! Watch this “Hear It Direct” video. Are you asking or assuming? p. 47 From Sue Adler’s “Hear It Direct” series – Buyer Panel on agents not listening. 2:28 p. 47 CUSTOMER EXPERIENCE

p. 47 From Sue Adler’s “Hear It Direct” series – Buyer Panel on agents not listening. 2:28 CUSTOMER EXPERIENCE

MYTH: Of Course They Will Write Me a Review   Video (1:40 min) MYTH: Of Course They Will Write Me a Review BUSTED: Only if the Experience was Awesome or Awful Watch this “Hear It Direct” video. What compels you to write a review? p. 88 From Sue Adler’s “Hear It Direct” series – Buyer Panel on writing bad review on agents. 1:40 p. 88 CUSTOMER EXPERIENCE

p. 88 From Sue Adler’s “Hear It Direct” series – Buyer Panel on writing bad review on agents. 1:40 CUSTOMER EXPERIENCE

MYTH: My Sellers Know They Are My Highest Priority   Video (1:54 min) MYTH: My Sellers Know They Are My Highest Priority BUSTED: Their Perception is Their Reality Watch this “Hear It Direct” video. How do you show them and what do you do to show your customer that they are your highest priority? p. 95 p. 95 CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE

MYTH: They’ll Remember Me When They Go to Sell   Video (2:40 min) MYTH: They’ll Remember Me When They Go to Sell BUSTED: Only if You’re Still Top of Mind! Watch this “Hear It Direct” video. What can you do to stay in touch with your customer? p. 121 From Sue Adler’s “Hear It Direct” series – Panel on agents staying in touch. 2:40 p. 121 CUSTOMER EXPERIENCE

p. 121 From Sue Adler’s “Hear It Direct” series – Panel on agents staying in touch. 2:40 CUSTOMER EXPERIENCE