It’s On the Way: Conducting Library Website Usability Test

Slides:



Advertisements
Similar presentations
Usability presented by the OSU Libraries’ u-team.
Advertisements

COMP6703 : eScience Project III ArtServe on Rubens Emy Elyanee binti Mustapha Supervisor: Peter Stradzins Client: Professor Michael.
Trials and Tribulations of Usability Testing by Scott Grissom1 Trials and Tribulations of Usability Testing Scott Grissom Grand Valley State University.
OSU Libraries presented by the u-team.
Web Usability UCR Webmasters Support Group Michael Yonezawa September 9th, 2004.
Web 2.0 Testing and Marketing E-engagement capacity enhancement for NGOs HKU ExCEL3.
]. Website Must-Haves Know your audience Good design Clear navigation Clear messaging Web friendly content Good marketing strategy.
CSI-553 Internet Information Presented by: Ignacio Castro June 28, 2006 Internet Usability.
What is HCI? IMD07101: Introduction to Human Computer Interaction Brian Davison 2011/12.
1. Learning Outcomes At the end of this lecture, you should be able to: –Define the term “Usability Engineering” –Describe the various steps involved.
“Come on! Give me ten!” What users really want and really do on library web sites Darlene Fichter OLA Super Conference 2003.
Introduction to Usability By : Sumathie Sundaresan.
User-Centred Strategy Online Fiachra Ó Marcaigh 3 June
What Is Usability? Usability is a quality attribute that assesses how easy Web sites are to use. “Usability" also refers to methods for improving ease-of-use.
Developing A Website. Reminder 1 You want your website to be _______? 1)Artistic 2)Easy to use 3)Interactive 4)Multimedia-driven.
D AVID -C LINTON WEBSITE REVIEW TEAM ALPHA. LEARNABILITY EFFICIENCY MEMORABILITY ERRORS SATISFACTION STRENGTHS Clean & simple design Good text-image balance.
Usability By: Sharett Wooten and Gwen Payne. What is Usability Usability addresses the relationship between tools and their users. In order for a tool.
1 Usability of Digital Libraries Sanda Erdelez & Borchuluun Yadamsuren Information Experience Laboratory University of Missouri – Columbia USA Libraries.
Beyond the Brochure: Honing Your Web Strategy Donica Mensing Reynolds School of Journalism University of Nevada, Reno Talk given to the American Marketing.
The W2 Review Musto, Weaver, Ahlmann, Hock & Grubbs DAVID CLINTON WINE CELLARS.
Put it to the Test: Usability Testing of Library Web Sites Nicole Campbell, Washington State University.
Usability. Definition of Usability Usability is a quality attribute that assesses how easy user interfaces are to use. The word "usability" also refers.
Interacting with IT Systems Fundamentals of Information Technology Session 5.
Uswebusabilityproblems.ppt1 Web Usability Overview This workshop attempts to give a quick overview of web usability: by demonstrating some common usability.
Project 1 - Finding courses at UC Irvine Extension Deeksha Malhotra Liana Nakamura James Rose.
Project 3 Cookie Cutters Kevin Huynh Sean Tsusaki Jordaniel Wolk.
Usability Testing & Web Design by Alex Andujar. What is Usability? Usability measures the quality of a user's experience when interacting with a Web site,
“But I’m Not a Usability Expert”: Testing Tips for the Resource- Sharing Professional Uta Hussong-Christian Jane Nichols Jennifer Ward September 15, 2011.
Optimizing Resource Discovery Service Interfaces in Statewide Virtual Libraries: The Library of Texas Challenge William E. Moen, Ph.D. Texas Center for.
Conducting Usability Tests 4 Step Process. Step 1 – Plan and Prep Step 2 – Find Participants Step 3 – Conduct the Session Step 4 – Analyze Data and Make.
Testing and Maintaining a Web Site Presented by: Angelo Russo Student number: 10 Acknowledgement: This information is primarily gathered from: – Web Design,
Introduction to Usability By : Sumathie Sundaresan.
OSU Libraries presented by the u-team.
Usability Engineering Dr. Dania Bilal IS 592 Spring 2005.
By Godwin Alemoh. What is usability testing Usability testing: is the process of carrying out experiments to find out specific information about a design.
Usability Testing TECM 4180 Dr. Lam. What is Usability? A quality attribute that assesses how easy user interfaces are to use Learnability – Ease of use.
© 2012 Adobe Systems Incorporated. All Rights Reserved. Copyright 2012 Adobe Systems Incorporated. All rights reserved. ® INTRODUCTION TO INFORMATION ARCHITECTURE.
Assessment of Google Flights Lanny Chung Junior at Bentley University.
Evaluating Fitness Websites Kin 260 Jackie Kiwata.
Usability Engineering Dr. Dania Bilal IS 587 Fall 2007.
UCI Library Website Chris Lee Archana Vaidyanathan Duncan Tsai Karen Quan.
Designing for all Making your VLE accessible. Universal Design for Learning “Universal Design for Learning is a set of principles for curriculum development.
Does This Font Make My Button Look Big? Style Guide Considerations for Human-Centered Design Jennifer Smith, e-Learning Coach/Instructional Development.
Usability Assessment MIS5109 SUMMER 2016 Participation Assignment #2 Jerry Valentine.
1 Web Site Usability Motivations of Web site visitors include: –Learning about products or services that the company offers –Buying products or services.
KIMBERLY BABCOCK MASHEK INFORMATION LITERACY LIBRARIAN WARTBURG COLLEGE Library Technology Conference March 17 th, 2010 Getting Your Library Users Involved.
Website Usability Testing Veronica Jones, MPH, CHES; Nicolé Mandel; and Jamie Steiger, MPH.
Web Usability Usability 101. Outline What is Web Usability? Why do we need it? Examples Conducting usability test Equipments Design for Usability Conclusion.
PresQT Workshop, Tuesday, May 2, 2017
DL Interfaces & Users LIS 5472 Digital Libraries Week 12
San jose public library: Center stage
Evaluation: Analyzing results
Usability engineering
Publishing and Maintaining a Website
Katherine Prentice, MSIS Richard Usatine, MD
Usability ECE 695 Alexander J. Quinn 3/21/2016.
Interaction qualities
Welcome! Open Firefox Go to: usability-sf.
Usability Testing T/TAC Online Project Design Team
Creation of an interactive system
INTRODUCTION TO INFORMATION ARCHITECTURE
Homegrown Usability Testing-- Will It Provide Results?
LibQUAL+ Results Bring More Questions than Answers
The User Interface Design Process
CS305, HW1, Spring 2008 Evaluation Assignment
USABILITY PART of UX.
COMP444 Human Computer Interaction Usability Engineering
Workshop 02 How to manage Faculties Websites using CMS
Usability Created by Brett Oppegaard for Washington State University's
Presentation transcript:

It’s On the Way: Conducting Library Website Usability Test Eugenia Zhang Web Services Librarian February 15, 2007

Agenda What is Usability? Phases of Usability Test Questions & Wrap-up Planning Testing Results Analysis Questions & Wrap-up

What is Usability? “Usability is a quality attribute that assesses how easy user interfaces are to use”. - Jacob Nielson Learnability Effeciency Memorability Errors Satisfaction Learnability: How easy is it for users to accomplish basic tasks the first time they encounter the design? Efficiency: Once users have learned the design, how quickly can they perform tasks? Memorability: When users return to the design after a period of not using it, how easily can they reestablish proficiency? Errors: How many errors do users make, how severe are these errors, and how easily can they recover from the errors? Satisfaction: How pleasant is it to use the design?

Phases of Usability Test Planning: Types of testing Objectives Methods Building the team What to test Pre-test preparation Testing: Materials Procedure Conducting the test Results Analysis: Collate data Identify problems Prioritize problems Recommend solutions Write report

Phase 1: Planning Types of testing Objectives Methods Building the team What to test Pre-test preparation

Planning: Types of test in a library Website Library Catalog/ILS Interlibrary Loan system OpenURL

Planning: Objectives of website usability test Ease and effectiveness of navigation Usefulness of content Effectiveness of presentation User Satisfaction To fulfill our goal at the Libraries to provide excellent service to students and faculty that will advance each user’s learning, teaching, and research experience at Columbia, the objectives of the usability testing to measure the following elements Ease and effectiveness of navigation - Do users find what they need easily. Is there a clear pattern to the navigation that fits easily into the users mentality. Are the links labeled with terms that make sense to our users. (Or, are we speaking in our own librarian’s jargon!) Usefulness of content - What information do users want/need? Have we organized the content on each page in such a way that it is easy for the users to quickly find it? Effectiveness of presentation - Did the visual design highlight the navigation and content, making the site easier to use? Or did the presentation distract or create a barrier between the user and the information? User Satisfaction - Were the users able to accomplish the key task they needed/wanted to accomplish. If they were able to complete the task, did they feel satisfied, neutral or frustrated?

Methods: How to test it? Card sorting Focus groups Surveys User testing

Methods - Continued User testing is the most basic and useful method: Get users from the target audience to evaluate the site whilst performing tasks Ask the users to perform representative tasks with the design. Observe what the users do, where they succeed, and where they have difficulties.

Building the team Identify staff members for various phases in planning, testing process, and evaluating results Include staff from multiple areas of the library Recruit representative users to test: Faculty, students, staff/admin, etc.

What to test Site-level usability Page-level usability

Pre-test preparation Testing questions How many subjects? Provide an incentive for testers Gift certificate USB drive Other incentives Advertising Notice on website Signage in library

Phase 2: Testing Materials Procedure Conducting the test

Phase 3: Results Analysis Collate data Identify problems Prioritize problems Recommend solutions Write report

Resources Jakob Nielsen, Useit.com Alertbox (regular column; email subscription) James Hom, The Usability Methods ToolBox Elaina Norlin and CM! Winters, Usability Testing for Library Web Sites: A Hands-on Guide. Chicago: ALA, 2002.

Questions? Comments? Eugenia Yuqing Zhang x5422 zhang.yuqing@columbia.edu Presentation slides, reference resources, and meeting minutes are available online: http://columbia.edu/lib/staffweb/zhang/usability