RIM Blackberry at SAP Key Benefits / Survey Results April 2004 SAP IT Enterprise Telecommunication Services

„Always On, Always Connected“ Key Benefits of the Blackberry Solution Complete wireless PIM solution designed specifically for corporate environment Compressed network traffic to reduce transfer fees Global infrastructure can be set up centrally Easy-to-use end-user solution Push technology for e-mail/appointments – fully available online! E-Mail attachments readable, Global Address Book lookup Synchronisation of contacts, notes, tasks in cradle (Intellisync) Client configuration tool for maintaining transfer rules and device Automated backup/restore Full application integration, dial phone numbers from e-mail, jump to web pages, invite participants in the calendar, … End-to-end security (+ encryption) to meet corporate security guidelines Triple-DES encryption, random key generated by user Password-protection + administrative locking Global Availability With GPRS roaming service available in almost any country worldwide

...where it is most beneficial: Management speed up response time, decision making process useful while in meetings to keep an eye on the inbox (e.g. waiting for an important e-mail) always have the latest calendar update, no need to contact assistants Travellers, Employees at the customer simplifies to keep in touch with the company, send/receive mails and lookup contact details without need to contact assistants turn waiting time into working time (airport, railway station, ...) at places where it does not make sense to use a laptop

...where it is most beneficial (2): Support, especially Escalation Management immediate reaction on customer requests or complaints work on customer issues before they escalate without being noticed Sales, Pre-Sales showcase for SAP as technology lead always receive latest calendar updates while on the way to customer Customer queries can be immediately forwarded to SAP employees by mail, contact information can be retrieved online

Outlook: Company specific Applications In addition to the built-in functionality the Blackberry also offers a platform for company specific applications („Mobile Data Service“) Blackberry applications make use of secure channel to Corporate Network and would allow access to internal data without Secur-ID authentication Applications can be implemented as Java Modules for the Blackberry or simple Web-based scenarios SAP specific applications could further increase the productivity enhancement of the Blackberry solution, e.g. for Support:  access Customer Status information („Customer Sheet“) online for Sales/Pre-Sales:  online travel expense recording  lead tracking  activity recording for IT:  monitoring / alerting functionality ...

Blackberry Trial Survey – Overall impression 80% of the pilot users (mostly SAP AG upper management) state that the RIM device adds value to the workplace The potential productivity increase is widely seen by more than 80% of the users

Blackberry Trial Survey – Overall impression (2) The overall importance to access PIM data remotely is acknowledged by the user group

Blackberry Trial Survey – Quality of Service