Becoming a dementia friendly housing, care and support organisation

About IPC We work for well run evidence based public care We are part of Oxford Brookes University We work with national and local government, the NHS and private, community and voluntary sectors We work across the United Kingdom We were formed in 1987, and have a team of 40 staff and Fellows, based in Oxford and Bath Offer a range of services including: Consultancy Skills development for managers and professionals Evaluation, analysis and research Information and knowledge management Specialist website and media design

The challenge To provide a rational knowledge based approach to how the Partnership should respond to dementia: The scale of the challenge? What does good practice look like? What could it look like? Where are we now? What do we need to do differently and why?

The scale of the challenge What are the ages of our customers across the range of services the Partnership providers: General needs housing Specialist older people housing Home ownership Care at home Residential care

How many likely to have dementia? Applying MRC CFAS prevalence rates*: Gender Living in the community Living in care homes Recent revisions suggested: Decrease in prevalence for people living in the community Increase for people living in care homes * Medical Research Council Cognitive Function & Ageing Study CAFS II published in The Lancet July 16 2013

What does this mean for the individual and their carer? Three stages of dementia: Alzheimer’s Society Early stages Late stages Middle stages

What does this mean for Partnership services? Call centre Sales Rent arrears Support Major repairs Repairs Care home Leasehold mgmt Home care

What could good look like? Desktop research looking at each service area Talking to small number of housing organisations Draw out characteristics of dementia friendly services more generally to apply to areas where little or no research A picture of dementia friendly housing, care and support organisation

Where is the Partnership now? What is our current experience of providing services to people with dementia? Where are we against the model of good practice? What are the priorities for change? Interviews with senior staff and maintenance contractors Electronic survey with all staff Experiences of dementia friends and staff Experiences of customers

Where do we go from here? Agreement as to the main priorities for change for the Partnership: What is going to make the most difference to our customers? What will be affordable for customers and the Partnership? What will the impact be more widely in the delivery of our services – lessons to be shared? What will be the impact on the wider housing, health and social care system?

Delivering the change Quick wins v. longer term planning Raising awareness and training Developing a better understanding of the needs of individual customers Service redesign Building redesign Relationships with other agencies

Questions What has been your experience of delivering this type of organisational change? What has been your experience of developing productive partnerships with other agencies around this agenda? What do you think are obvious quick wins within: General needs housing? Specialist older people housing? Home care? Residential care?

For more information Juliet Bligh jbligh@brookes.ac.uk http://ipc.brookes.ac.uk 01225 484088