9/13/2018 8:59 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Getting Social with Microsoft Social Engagement Mike Borg Cardona

This is NOT a Breakout Session This is a Round-Table Discussion with an opportunity to share your views with Microsoft

Microsoft Social Engagement dashboard

Social Media Insights FactBox in Dynamics NAV Social Media Insights Search Topic

Examples available available through Partners Common business questions which benefit from Dynamics NAV with Microsoft Social Engagement available Purchasing “I often research new, alternative or existing suppliers. Can I count on them?” Support “I keep an eye on customer complaints with our products. Who can I reach out and help today?” Sales & Marketing “We launched our new range of products last month. How are they being received?” Credit & Collections “I track customer ratings, credit limits and payment history. Will this customer pay on time?” available through Partners Marketing & PR “I analyse data to deal with campaigns or bad press. Where do I focus marketing budget?” Business Owner “My company is my life and passion. How is our brand doing?” Sales & Marketing “What is the buzz around my competitors and how can I beat them?”

FAQ Microsoft Dynamics 9/13/2018 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Frequently Asked Questions I already have Dynamics CRM Professional. Do I need a different subscription? No. Microsoft Social Engagement is already included as part of a Dynamics CRM Professional subscription. Must I have a Dynamics CRM subscription? No. Microsoft Social Engagement is also available as a standalone subscription, recommended for fewer than 10 users. Learn more. Must I purchase a Microsoft Social Engagement subscription for trial\development purposes? Yes. However, Dynamics NAV partners who are also Dynamics CRM Gold or Silver partners may take advantage of Internal Use Rights benefits. Learn more.

Frequently Asked Questions Must Dynamics NAV be connected to Office 365? It is not necessary for Dynamics NAV to be connected to an Office 365 subscription or to use Azure AD authentication. However, these are highly recommended and will greatly enhance the experience by providing seamless sign-in to Microsoft Social Engagement using Single Sign-On technology. Is Microsoft Social Engagement available as on- premise software? No. Microsoft Social Engagement is part of the Microsoft Dynamics Online Services family and is only available in the cloud. However, you can connect your Dynamics NAV instance to Microsoft Social Engagement whether Dynamics NAV is deployed on-premise or in the cloud. Will all employees see social data? That is up to you. Microsoft Social Engagement allows you to control who can view social data or modify search topics.

Frequently Asked Questions Where can I learn more about Microsoft Social Engagement? Read General Information Watch an Overview Video Take a Guided Tour How Do I: Configure and Use Microsoft Social Listening in Microsoft Dynamics NAV 2015 https://www.youtube.com/watch?v=8QO9U1h921c