Module 12 Maintaining Windows 10 10982B 12: Maintaining Windows 10 Presentation: 65 minutes Lab: 30 minutes After completing this module, students will be able to: Manage and troubleshoot volume activation in Windows operating systems. Monitor and troubleshoot performance in Windows 10. Update applications and Windows 10. Required materials To teach this module, you need the Microsoft PowerPoint file 10982B_12.pptx. Preparation tasks To prepare for this module, you should: Read all of this module’s material. Practice performing the demonstrations and labs. Work through the Module Review and Takeaways section to determine how you will use the information to reinforce student learning and promote knowledge transfer to on-the-job performance. As you prepare for this class, it is imperative that you complete the labs yourself. This gives you an understanding of how the labs work and the concepts that each covers, so that you can provide meaningful hints to students who might have issues. Furthermore, it will help guide your lecture to ensure that you discuss the concepts that the labs cover. Maintaining Windows 10

Applying Applications and Windows Updates 10982B Module Overview 12: Maintaining Windows 10 Applying Applications and Windows Updates Provide an overview of the module.

Lesson 1: Managing and Troubleshooting Windows Activation 12: Maintaining Windows 10 Troubleshooting Volume Activation Provide an overview of the lesson. Question What are some considerations for KMS activation? (Select all that apply) (√) Option 1: The activation threshold for Windows 10 is 25. ( ) Option 2: The activation threshold for Windows 10 is 10. ( ) Option 3: Windows 10 computers connect to the KMS host by using port 1433. (√) Option 4: Windows 10 computers connect to the KMS host by using port 1688. ( ) Option 5: The Active Directory schema must be a Windows Server 2012 or newer level to use KMS activation.

Discussion: What Is Activation? 10982B Discussion: What Is Activation? 12: Maintaining Windows 10 15 minutes What is activation? Pose the question and provide an overview of the activation process. If you have an inactivated version of Windows 10, you can demonstrate that many customization features are not available.

Volume Activation Considerations 10982B Volume Activation Considerations 12: Maintaining Windows 10 KMS activation considerations: Client computers attempt to connect with the KMS host every 2 hours To stay activated, client computers renew every 180 days Client computers connect over TCP/IP port 1688 Need at least 25 Windows 10 client computers MAK activation considerations: Recommended for computers that are not on a corporate network, or for environments that do not meet the KMS activation threshold Two ways to activate computers by using MAK: MAK Independent MAK Proxy Active Directory–based activation considerations: You do not need an additional host server Active Directory–based activation is forest wide There are no threshold limits Go through the volume activation considerations with your students. Remind students that 20697-2A module 2; Deploying Windows 10 Enterprise Desktops covers activation in more detail. The focus for this topic is troubleshooting.

Troubleshooting Volume Activation 12: Maintaining Windows 10 KMS activation troubleshooting: Verify that the KMS SRV resource record is present in DNS Ensure that your routers do not block TCP port 1688 Verify that the KMS host has been contacted Verify that the activation threshold has been reached MAK activation troubleshooting: MAK keys have activation limits Ensure that an Internet connection is available Optionally, activate by telephone Active Directory–based activation troubleshooting: Ensure that the computer can contact the domain controller Verify that the computer is domain joined Use this topic to provide guidance on common problems that students might encounter when implementing a volume activation solution. Point out that students should always verify if the Windows operating system is activated. If it is not, then usually they will need to perform standard network troubleshooting steps, including name resolution, network connectivity, and verifying whether they can connect the activation host over the port that they are using.

Lesson 2: Monitoring and Troubleshooting Computer Performance 12: Maintaining Windows 10 Optimizing Disk and Memory Performance Provide an overview of the lesson. Question What are the default data collector set templates in Windows 10? (Select all that apply) (√) Option 1: Basic ( ) Option 2: Advanced (√) Option 3: System Diagnostics (√) Option 4: System Performance (√) Option 5: WDAC Diagnostics

Discussion: Performance Considerations 10982B Discussion: Performance Considerations 12: Maintaining Windows 10 15 minutes What are common computer performance problems that you have encountered? Describe common performance problems, and why they occur. Ask students if they have more ideas about what can cause computer performance problems, and add them to the list.

Key System Components in Windows 10 10982B Key System Components in Windows 10 12: Maintaining Windows 10 Hardware components to monitor in a Windows 10–based computer: Processor Disk Memory Network A suitable graphics adapter is needed to ensure performance of graphics-intensive applications A performance bottleneck occurs when a computer is unable to service the current request for a specific resource Explain to students that analyzing monitoring data can reveal problems such as excessive demand on certain resources, which results in bottlenecks. Discuss performance-tuning tips for processor, disk, memory, and network.

Performance Monitoring Tools 10982B Performance Monitoring Tools 12: Maintaining Windows 10 Consider demonstrating each of these features as you discuss them with your students. This is slide 1 of 5

Performance Monitoring Tools 2 of 5 10982B Performance Monitoring Tools 2 of 5 12: Maintaining Windows 10 Consider demonstrating each of these features as you discuss them with your students.

Performance Monitoring Tools 3 of 5 10982B Performance Monitoring Tools 3 of 5 12: Maintaining Windows 10 See student handbook for common performance counters Consider demonstrating each of these features as you discuss them with your students.

Establishing a Performance Baseline 12: Maintaining Windows 10 You can set up a baseline in the Performance Monitor to help you with the following tasks: Evaluate your computer’s workload Monitor system resources Notice changes and trends in resource use Test configuration changes Diagnose problems One baseline per computer configuration After a Windows upgrade, you might have to recreate the baseline Emphasize to students that they do not need to create a baseline for all of their Windows 10 client computers. However, analyzing several computers based on their type or typical workload will help them to identify performance bottlenecks when they occur.

Optimizing Disk and Memory Performance 10982B Optimizing Disk and Memory Performance 12: Maintaining Windows 10 Optimize memory by: Selecting a 64-bit version of Windows 10 Avoiding shared memory video adapters Optimizing paging Optimize disk performance by: Implementing faster disks Using SSDs Defragmenting volumes that are used heavily: Automatic on Windows 10 Traditional hard disks once a week SSDs once a month Enable write-caching Distribute the memory load across all available disks Discuss the key points in the Student Handbook. Consider demonstrating how to configure the paging file and how to perform disk defragmentation.

Lab: Monitoring and Troubleshooting Performance 12: Maintaining Windows 10 Exercise 3: Resolve a Disk-Related Performance Issue Exercise 1: Resolve a Performance-Related Issue The help desk has passed you this ticket, which they have been unable to resolve. You must read the details and develop a plan of action before attempting a resolution.   Incident Record Incident Reference Number: 728533 Date of Call Time of Call User Status December 18 14:37 Lola Jacobsen (Managers) OPEN Incident Details Lola’s computer was performing well a few days ago, but recently she has complained that its performance has degraded. Tasks such as loading Microsoft Office take much longer than they used to.   Additional Information The computer LON-CL1 runs Windows 10 and has Microsoft Office 2016 installed. Plan of Action Resolution Logon Information Virtual machines: 10982B-LON-DC1 10982B-LON-CL1 User name: Adatum\Administrator Password: Pa$$w0rd Estimated Time: 30 minutes (More notes on the next slide)

10982B Lab Scenario 12: Maintaining Windows 10 A user reports performance-related issues with their computer. The help desk is unable to determine the problem. You must investigate which computer component the problem is affecting, and then make recommendations about a solution or mitigation.

10982B Lab Review 12: Maintaining Windows 10 In which scenario did you experience the most loss in performance? Which bottleneck has the most influence on a Windows 10 computer? Discuss your answers with the other students. Question What was your approach to the scenarios? How did your approach differ from the class? In which scenario did you experience the most loss in performance? Which bottleneck has the most influence on a Windows 10 computer? Discuss your answers with the other students.

Lesson 3: Applying Applications and Windows Updates 10982B Lesson 3: Applying Applications and Windows Updates 12: Maintaining Windows 10 Troubleshooting Windows Update Issues Provide an overview of the lesson. Question What servicing option (or options) will you use in your environment? Discuss your answer in class with your fellow students. What servicing options exist in Windows 10? (Select three) Option 1: Current Branch Option 2: Current Branch for Consumers Option 3: Current Branch for Business Option 4: Short-Term Servicing Branch Option 5: LTSB Answer (√) Option -1: Current Branch (√) Option -3: Current Branch for Business (√) Option -5: LTSB

Windows 10 as a Service and Mandatory Updates 10982B Windows 10 as a Service and Mandatory Updates 12: Maintaining Windows 10 Windows as a service keeps Windows 10 current Windows 10 update types, include: Feature upgrade Service update Servicing options include: Windows Insider Current Branch Current Branch for Business LTSB Windows 10 upgrades are mandatory for all editions except for the LTSB edition Ensure that students understand the difference between the two update types and the different servicing options. This is slide 1 of 4.

Windows 10 as a Service and Mandatory Updates 2 of 4 10982B Windows 10 as a Service and Mandatory Updates 2 of 4 12: Maintaining Windows 10 Explain to the students that computers that use Current Branch receive immediate feature upgrades. When a new feature upgrade is released, a new servicing branch of Current Branch is created. Servicing upgrades are relevant only for a specific feature upgrade. Each servicing branch ends when the next feature upgrade is released. The first feature upgrade, named X, is followed by three servicing upgrades. The next feature upgrade, named Y, is followed by five servicing upgrades. The last feature upgrade, named Z, is followed by three servicing upgrades. The names and number of servicing upgrades is just an example.

Windows 10 as a Service and Mandatory Updates 3 of 4 10982B Windows 10 as a Service and Mandatory Updates 3 of 4 12: Maintaining Windows 10 Explain to the students that computers that use Current Branch for Business receive feature upgrades four months after the Current Branch release. The next feature upgrades must be installed before support ends for the feature upgrade currently installed. When a new feature upgrade is released, a new servicing branch of Current Branch for Business is created. Servicing upgrades are relevant only for a specific feature upgrade. Each servicing branch ends when the second successor feature upgrade is released. The first feature upgrade, named X, is followed by nine servicing upgrades. The next feature upgrade, named Y, is followed by nine servicing upgrades. The last feature upgrade, named Z, is followed by seven servicing upgrades. The names and number of servicing upgrades is just an example.

Windows 10 as a Service and Mandatory Updates 4 of 4 10982B Windows 10 as a Service and Mandatory Updates 4 of 4 12: Maintaining Windows 10 Explain to the students that computers that use Windows 10 Enterprise LTSB receive only servicing updates. When a new feature upgrade is released, a new servicing branch of LTSB is created. Servicing upgrades are only relevant for a specific LTSB release. Each servicing branch ends after 10 years. The first feature upgrade, named X, is followed by servicing upgrades. The next feature upgrade, named Y, is not released for LTSB. The last feature upgrade, named Z, is followed by servicing upgrades. The names and number of servicing upgrades is just an example.

Methods for Applying Application and Windows Updates 10982B Methods for Applying Application and Windows Updates 12: Maintaining Windows 10 You can apply application and Windows operating system updates: Manually, as part of a reactive maintenance process Automatically, as part of a proactive maintenance process by using: Windows Update WSUS Windows Update for Business Configuration Manager Intune Do not spend too much time on Windows Server Update Service (WSUS) and Windows Update for Business as you will be discussing them in the next topics.

Using WSUS to Manage Updates 10982B Using WSUS to Manage Updates 12: Maintaining Windows 10 Automatic updates Server running WSUS Local network Internet Test clients Microsoft Update website This topic introduces students to WSUS. Make sure that students understand the capabilities and limitations of WSUS. WSUS obtains updates for Windows operating systems and for other Microsoft application software such as Microsoft SQL Server. However, you cannot use WSUS to provide updates for non-Microsoft software. Do not go into too much detail here as non-Microsoft updates are outside the scope of this course. However, students should be aware of the WSUS functionality, and how it can affect delivery of updates to Windows 10 computers and devices.

Windows Update for Business 12: Maintaining Windows 10 Windows Update for Business is a new service introduced with Windows 10 Windows Update for Business has the following features: Create internal deployment groups Define maintenance windows to avoid updates installed at inconvenient times Peer-to-peer delivery for branch offices with limited bandwidth Integrates with existing tools Only supports Current Branch and Current Branch for Business Have additional time to test upgrades before deploying to users’ Windows devices Demonstrate Windows Update for Business, if time allows.

Configuring Windows Update Settings 10982B Configuring Windows Update Settings 12: Maintaining Windows 10 Consider demonstrating these steps if the students are unfamiliar with the content.

Discussion: Issues with Windows Update 10982B Discussion: Issues with Windows Update 12: Maintaining Windows 10 15 minutes What are some common issues with Windows Update? Show the option to block driver updates to the students. If you have a computer with internet connection, you also can download and demonstrate the “Show or hide updates” troubleshooter.

Troubleshooting Windows Update Issues 12: Maintaining Windows 10 Test updates to avoid issues If an update causes reliability or performance issues after it has been applied to a computer, you must either: Manually uninstall updates Manually uninstall drivers Use System Restore Discuss the options with the students. Remind them that if they use an automated proactive method for deploying updates such as WSUS or Microsoft Intune, they can test updates prior to deployment.

Module Review and Takeaways 10982B Module Review and Takeaways 12: Maintaining Windows 10 Tools Review Questions Question If you have problems with your computer’s performance, what are three ways to create a data collector set to analyze a performance problem? What is the benefit of configuring Windows Update by using Group Policy rather than by using the Settings app? Tools   Tool Use to Where to find Slmgr.vbs Manage and troubleshoot activation. C:\Windows\System32 Task Manager View open apps and resource usage. Windows 10 Resource Monitor View detailed resource usage. Performance Monitor Create alerts and data collector sets to review performance. Sysinternals tools Suite of tools for different purposes including troubleshooting. http://aka.ms/frah6v   SQLIO.exe Tool to test disk performance. http://aka.ms/ofoesl Microsoft Intune Manage devices with a cloud-based management tool. http://aka.ms/vnb8f6 “Show or hide updates” troubleshooter Hide unwanted updates. http://aka.ms/dbmmuk