Project title that tells us what you accomplished and who is better off QUALITY IMPROVEMENT Division | Month Year What’s the Issue? What We Did Results Describe the problem(s) before you did the project. What issues did MDH staff experience and how did it affect their work? What issues did your customers experience and how did it affect them? You might consider “who, what, where, when and why” to describe the problem. Summarize the steps you took to complete the project. Describe how you collected and used data, which quality improvement tools were used, what intervention or change was implemented, and how staff/customers were involved in the project. Use up to four bullet points.   Describe how the intervention or change improved processes, MDH staff experience, customer experience, health equity and cost savings. Report changes seen in the data or performance measures. Describe a plan to sustain the improvement(s) over time. Use up to six bullet points.   Why it’s Important Lessons Learned Team Members Describe why the project was started. What did you want to improve and for whom? Use up to three bullet points.   Use this section to discuss lessons learned or key takeaways from the project. Use up to three bullet points.   First Last, First Last, First Last, First Last, First Last, First Last, First Last, First Last, First Last Insert graph, map, image, or other visual Caption: Description of graph, map, image or other visual