Undertaking Coaching/Mentoring in the workplace and reflecting on workplace Coaching/Mentoring skills C&M Award GLLM

Welcome Back C&M Award GLLM

Content   Consider the planning, organising and undertaking of your coaching/mentoring sessions Revisit diaries, feedback and reflections evidence of your coaching/mentoring activity Complete reflective logs from evidence and review own workplace coaching/mentoring Draw conclusions on your own abilities as a coach/mentor Identify areas for improvement Next steps – Personal Development Plan C&M Award GLLM

Consider the planning, organising and undertaking of your coaching/mentoring sessions   Group discussion Planning of sessions – Challenges? Risks? Linking in with organisational goals and priorities? Recording of sessions? Resources? C&M Award GLLM

Consider the planning, organising and undertaking of your coaching/mentoring sessions   Group discussion Organising the sessions – Challenges? Contracting? Individual and organisational requirements? Scope of what is included in the session/s? The coachee/mentee – relationship? C&M Award GLLM

Consider the planning, organising and undertaking of your coaching/mentoring sessions   Group discussion Undertaking the sessions - The coachee/mentee – relationship? Diagnostic and assessment tools utilised? Communication skills utilised? Record keeping - challenges? C&M Award GLLM

Revisit diaries, feedback and reflections evidence of your coaching/mentoring activity   Why do you need to reflect on your coaching/mentoring? What methods of reflection are there? Which methods did you use and why? What documentation did you use to record this and why? C&M Award GLLM

Complete reflective logs from evidence and review own workplace coaching/mentoring C&M Award GLLM

Knowledge, Skills and Behaviours    KNOWLEDGE ORGANISATIONAL GOALS, AIMS, CONTEXT PERFORMANCE MEASURES ORGANISATIONAL POLITICAL SCENE SKILLS GIVING FEEDBACK LISTENING QUESTIONING COACHING CHALLENGING SUPPORTING MONITORING PRIORTISING BEHAVIOURS DESIRE TO HELP OTHERS ENTHUSIASTIC POSITIVE FLEXIBLE ACCESSIBLE AND APPROACHABLE VOLUNTEER OPEN SELF AWARE AND SELF CRITICAL C&M Award GLLM

Reflection Models Johns C&M Award GLLM

Reflection Models Gibbs C&M Award GLLM

Reflection Models C&M Award GLLM

Reflection Models - exercise   Using one of the models above put together a brief PowerPoint presentation (maximum 5 minutes) reflecting on your recent coaching/mentoring activity. Include what feedback you personally received from the coachee/mentee and/or other stakeholders C&M Award GLLM

Draw conclusions on your own abilities as a coach/mentor   C&M Award GLLM

Draw conclusions on your own abilities as a coach/mentor   EXERCISE – IN PAIRS What types of questions were utilised when communicating with your coachee/mentee? Which did you find most useful? What communication techniques did you use? How did you listen? – three basic listening modes – combative/competitive, attentively/passively, actively/reflectively? C&M Award GLLM

Draw conclusions on your own abilities as a coach/mentor   ARE YOU EMOTIONALLY INTELLIGENT? Complete a short questionnaire - Moodle C&M Award GLLM

Draw conclusions on your own abilities as a coach/mentor   REFLECTION- Complete a SWOT analysis now that your coaching/mentoring activities have taken place C&M Award GLLM

Draw conclusions on your own abilities as a coach/mentor   EXERCISE –KEY DEVELOPMENT NEEDS What types of questions were utilised when communicating with your coachee/mentee? Which did you find most useful? What would you do differently next time? What communication techniques did you use? How did you listen? – three basic listening modes – combative/competitive, attentively/passively, actively/reflectively? How did you give feedback? Was it effective? C&M Award GLLM

Draw conclusions on your own abilities as a coach/mentor   EXERCISE –KEY DEVELOPMENT NEEDS What impact did you have on the individual? What impact (if any) did you have on their performance? Did things change (for the better) having coached/mentored the individual/s? C&M Award GLLM

Identify areas for improvement   FLIP x 3 - EXERCISE – PRIORITISE YOUR TOP 3 AREAS FOR DEVELOPMENT AS A COACH/MENTOR GROUP DISCUSSION ON FINDINGS C&M Award GLLM

Next steps – Personal Development Plan   COMPLETE YOUR PERSONAL DEVELOPMENT PLAN FEEDBACK TO THE GROUP C&M Award GLLM