Verbal and Non-verbal Communication Skills Career Development Verbal and Non-verbal Communication Skills

Primary Vocabulary Nonverbal communication: a way of sending and receiving messages without using words, such as through body movements, facial expressions and eye contact. Body language: the expression of thoughts, feelings, and emotions through body movements, such as facial expressions, gestures and body motions.

Supplementary Vocabulary Intimate zone: from skin contact to 18 inches away from us. This zone is guarded closely by us and is reserved for close friends, relatives, and those we trust most. Personal zone: begins at 18 inches to 4’feet. This space is for those that we like. The closer that they are to us the more we like them. Social zone: This zone is 4’-12’. It is used for friendly gatherings of acquaintances. Public zone: This zone is 12’ and beyond. Used by speakers and audiences. The further you are out, the less likely that you are interested in dialogue.

Six functions of nonverbal communication Repeat Substitute Complementing Accent Regulate Contradict

Body Orientation The degree to which we face toward or away from someone with our body, feet, and head.

Posture It furnishes information about how we feel about ourselves and others nonverbally.

Face It is the most obvious channel of expressing emotions.

Hands, Legs and Feet They are better indicators of how we truly feel because we are less likely to try to change or control these when hiding our feelings.

6 Basic Emotions of Facial Expressions: Surprise Fear Anger Disgust Happiness Sadness

How we say words: The way we say things (tone of voice, emphasis) portrays different meanings of those exact same words.

Clothing A form of nonverbal communication.

Ticket out the door: Write down 2-3 sentences as it relates to your reaction to today’s class.