Staff Supervision & Performance Management Steve Tyler

Learning Agenda Topics we will cover: The basic responsibilities of a supervisor Strategies for Motivating a Variety of Employees Delegating Effectively Clear Performance Objectives and Goals Communication, Coaching, and Supportive Feedback Managing Performance Problems

Learning Objectives Upon completion, you will be able to: Explain the 5 core hats of supervising State your plan for developing your competency for managing people Apply the conversation guide when having a conversation pertaining to motivation Apply the process for delegation Write correct and effective SMART goals Facilitate a “Status Report” meeting with your direct reports Lead a discussion using Open Probes State your plan for developing a communication competency Prepare a conversation outline for a performance discussion

Activity: Being a Supervisor Brainstorm what you do on a consistent basis as you manage people

Activity: Being a Supervisor Next to each idea, put either a: T for TASK S for STRATEGIC

The 5 Core Hats of Supervising

Competencies – what will you do?

What are you doing for strength?

Myths and Motivation

Delegation

Clear Performance Objectives & Goals

Communication, Coaching, Feedback

Managing Performances

You manage YOU – where are you going?