Values Based Recruitment Tish McKee Registered Manager Right at Home North Cheshire and Leigh Brief overview of Right at Home

Not only its growth but the ongoing existence of every care provider will ultimately be determined by the effectiveness of its recruitment strategies and operation Neil Eastwood Saving social care Neil eastwood – international speaker on recruitment and retention and the found of sticky People Ltd award winning screening tool for staff recruitment

We can only successfully recruit and retain our staff because of our value base and all staff new and existing are aware of this We are looking only for the best- our mum test so someone who is Kind Honest Responsible Open Respectful Loyal Professional dedicated Flexible Reliable

Recruitment Advertise Telephone screen Email – Sticky People Interview Paperwork Induction – Care Certificate Shadow – sign off Clients Advertise – indeed and face book and staff recommendations – reward scheme Telephone screen – screened in excess of 300 candidates Sticky people psychometric personality profile specific to the role of caregiver looking at a persons character and suitability to the role. Scores and gives a percentage of their suitability to the role Interview – very honest with what we are able to offer Paperwork Induction training over three days – one page profiles Shadow visits with experienced member of the team – usually me Assign Clients

Our Successes – Our Staff Retention Client Reviews In house progression Retention of staff – very low turn over – drop out at induction – high standards – flexible contract – once completed three month probation – can offer guaranteed hours. – now able to do this. Achieved 10 out of 10 within three months of trading Natural progression from within – Ashley and Clare

Our successes – our Clients I cannot speak highly enough …. they are wonderful and I feel totally confident leaving my mum in the capable hands of her carer They take the time to listen …. and deal with their every need… reliable, trustworthy and will go the extra I was extremely reluctant to use a care agency after having carers in the past that rushed in and out of the house after quickly doing the minimum amount of care. Right at Home is very different. Every detail was discussed before the care was set up and is very much tailored to fit in with our needs. Carers are not rushing and therefore my husband is getting maximum care and made so comfortable at every visit. I am more than happy with every aspect of the care given. All the carers have a smile. I only wish we had found them sooner.

Thank you Any questions? Tel: 01942 677273 Email: tish.mckee@rightathomeuk.com Website: www.rightathomeuk.co.uk/northcheshire Facebook: @RaHNorthCheshire