The Sherwin-Williams Company Indiana University SCOOP session January 22, 2004 T. KEVIN RYAN, HUMAN RESOURCES MANAGER

The Sherwin-Williams Company

The Sherwin-Williams Company Founded in 1866 Fortune 400 Company 2002 Net Sales = $ 5.2 billion 2002 Net Income = $ 128 million

The Sherwin-Williams Company Paint Stores Group – Midwestern Division Eastern Division Southeastern Division South Western Division Automotive Division Chemical Coatings Division Corporate Division Consumer Division Diversified Brands Division Wood Care Division International Coatings

The Sherwin-Williams Company Automotive Division Develops and manufactures high performance interior and exterior coatings for the automotive, fleet and heavy truck markets, as well as thousands of associated products that are marketed through: Sherwin-Williams Automotive Branches Independent Jobbers/Distributors

The Sherwin-Williams Company Chemical Coatings Division Provides paint/coatings to Original Equipment Manufacturers (OEM’s) for in-process application on any products made of wood, plastic or metal. Examples include material handling equipment, computers, office furniture..

The Sherwin-Williams Company Corporate Division Responsible for providing a variety of support services to the corporation, including Tax, Legal, Environmental, Safety, Internal Audit, Human Resources, MIS, Accounting, Investor Relations, Real Estate, Aviation, Purchasing, etc.

The Sherwin-Williams Company Consumer Division Responsible for the sales and marketing of branded and private label architectural coatings (Dutch Boy, Pratt & Lambert and Martin Senour) as well as nationally recognized private label and licensed brands. Also responsible for the manu- facturing and technical development of S-W architectural and industrial and marine coatings.

The Sherwin-Williams Company Diversified Brands Division Responsible for the sales, marketing, manufacturing and technical development of our Krylon and Red Devil brands of aerosol and small package paint, our industrial, automotive and custom-filled aerosol products, our White Lightning brand of caulks and sealants and our applicator business

The Sherwin-Williams Company Wood Care Division Responsible for the sales, marketing, manufacturing and technical development of our Thompson’s, Minwax and Formby’s product lines

The Sherwin-Williams Company International Coatings Segment Responsible for distributing Sherwin-Williams’ products in more than 20 countries through wholly-owned subsidiaries, joint ventures and licensees of technology, trademarks and tradenames, including 52 company-operated architectural and industrial stores in Chile and Brazil

The Sherwin-Williams Company Stores Group The Paint Stores Group is the largest and fastest growing segment of the Company with more than $3 billion in sales through almost 2,700 stores. Most of the Group’s sales are to wholesale professional users – painters, contractors, industrial and marine coatings, homebuilders and other commercial accounts. The Do-It-Yourself market is also a strong part of our business.

The Sherwin-Williams Company Paint Stores Group Markets 20% DIY Commercial 80%

The Sherwin-Williams Company Midwestern Division $800 + Million Sales 600 + stores 300 + sales territories Largest division in company

The Sherwin-Williams Company Career Path SUMMER INTERN MANAGEMENT TRAINEE/ASSISTANT MANAGER STORE MANAGER SALES REP COMMERCIAL BRANCH MANAGER CITY MANAGER SALES DISTRICT MANAGER METRO DISTRICT VP SALES PRESIDENT & GENERAL MGR

Sherwin-Williams University Focus on your individual professional development . . . 3 PHASES OF MANAGEMENT TRAINING PHASE ONE -- “Training Store” Assignment 6 weeks Training Manager: -- Mentor Learning Assignments Self-Paced, structured course modules

Sherwin-Williams University Professional Development Management Training PHASE TWO -- Classroom Training Five Days: Division Headquarters Division President/General Manager and Division Staff COURSE CONTENT: Sales Development (Commercial & D.I.Y.) Product Knowledge Financial Management Operations Management Staff Management

EMPLOYEE CERTIFICATION Sherwin-Williams University Professional Development Management Training PHASE THREE -- Assistant Manager Assignment EMPLOYEE CERTIFICATION

Sherwin-Williams University On-Going Professional Development Store Manager Training Sales Representative Training Specific Seminars: Product Knowledge Management Selling Skills

The Sherwin Williams Company Assistant Manager Responsibilities Marketing: DIY/Commercial Financial/Credit Management Operations Management Customer Service Merchandising Staff Management

The Sherwin-Williams Company Manage Your Career Promotions based on: Merit Demonstrated Performance Desire Achievement

The Sherwin-Williams Company Opportunity Over 90% promoted from within Jobs Hotline -- Computerized Job Posting System

The Sherwin-Williams Company Store Manager Business Generalist Entrepreneur Strategist Leader Sales Professional Marketer Coach Analyst Trouble Shooter Problem Solver Opportunity to manage a “Six Figure” Business

The Sherwin-Williams Company Benefits Standard Benefits: Group Life Insurance Health Care -- includes Dental Short/Long-Term Disability Paid Vacations/Holidays Distinguishing Benefits: Stock Purchase Plan & 401(k) Savings Pension (company-paid) Incentives/Recognition Programs Tuition Reimbursement