Ticketing Update for Campus Shared Services Wednesday, April 16, 2014

Agenda What we’ve done Go! – What’s next Action! – What you can do

CSS-IT Knowledge Management loaded and live Training Testing Started Change Management Planning What does it take to move from Footprints to ServiceNow

CSS-HR Middle of first CSS-HR sprint/development cycle Continuing to prep and plan

Go! – What’s next? Prep for transition to production Finalize last 2 team positions ServiceNow Administrator and QA Tester

Action! What can you do? Participate in Process Improvement projects found throughout CSS Attend Agile Brown Bag on Product Owner Monday, April 21, Warren Hall 200C, 12n

Thanks! Next update: Thursday May 15, 12n Rm 239 Or Bluejeans: To join the Meeting: https://bluejeans.com/547978371 To join via Phone: 1) Dial: +1 408 740 7256 +1 888 240 2560 (US or Canada only) (see all numbers - http://bluejeans.com/numbers) 2) Enter Conference ID: 547978371

Contact Michelle Bautista, Product Owner, mbautista@berkeley.edu Project website https://wikihub.berkeley.edu/display/CTSP/Campus+Ticketing+System+Project