Welsh Critical Care Improvement Programme Facilitation Skills - a brief introduction Ian Govier (Facilitator)

With reference to Facilitation Skills, what do you want to achieve as a result of this workshop?

Facilitation - getting the ‘basics’ right!

Communication Influence 38% Tone of voice 55% Body Language / Visual 7% Spoken Words

What is Facilitation?

3 Modes of Facilitation Hierarchical - in this mode the facilitator directs the process and makes decisions Co-operative - in this mode the direction of the process is shared between the facilitator and the group members Autonomous - in this mode the facilitator allows the group members autonomy to direct the process themselves

Hierarchical Facilitation Get up off the floor! Group Exercise

Planning Meaning Confronting 6 Dimensions of Facilitation Feeling Structuring Valuing Planning Meaning Confronting

Stages of Group Development (Tuckman, 1965) Forming Storming Norming Performing Adjourning and Transforming

Co-operative Facilitation Rocket Science Group Exercise

Welsh Critical Care Improvement Programme Time for a Break

What can Facilitation help groups to achieve? share information and ideas develop knowledge, skills and thinking make links review progress plan strategies take risks and experiment be creative talk about successes and challenges Group Work

Open Questions

Rudyard Kipling - The Elephant’s Story SIX HONEST SERVING MEN I keep six honest serving men (They taught me all I knew); Their names are What and Why and When And How and Where and Who. I send them over land and sea, I send them east and west; But after they have worked for me, I give them all a rest. I let them rest from nine till five, For I am busy then, As well as breakfast, lunch and tea, For they are hungry men. But different folks have different views; I know a person small - She keeps ten million serving men, Who get no rest at all! She sends them abroad on her own affairs, From the second she opens her eyes - One million Hows, two million Wheres, And seven million Whys! Rudyard Kipling - The Elephant’s Story What? Who? Why? Where? When? How? Group Exercise

Useful Questions for Facilitators

Facilitation Questions Can we stop for a moment and check how we are doing? How do you feel about what is going on? How helpful was that comment? Perhaps it would be more helpful to turn that comment into a question? What questions does that raise? Which question was most helpful, and why? Why has everyone ignored … statement?

Facilitation Questions Will you tell us more about? Everyone seems a little tired – shall we take a break for a few moments? Is that helpful? Perhaps we should check our ground rules? What are we trying to do here? How can we help / move on? How can we make this set more effective? What does that mean?

Handling Questions & Fielding Challenges Acknowledge Clarify Answer Check

When things go off track! Summarise

Autonomous Facilitation Marshmallow Towers Group Exercise

Final Thoughts

Facilitation Skills – a brief introduction Welsh Critical Care Improvement Programme Facilitation Skills – a brief introduction Web Resources: http://www.ctrtraining.co.uk/resources.php

3 Modes of Facilitation Hierarchical - in this mode the facilitator directs the process and makes decisions Co-operative - in this mode the direction of the process is shared between the facilitator and the group members Autonomous - in this mode the facilitator allows the group members autonomy to direct the process themselves

What will I do differently after today?

“That which we persist in doing becomes easier - - not that the nature of the task has changed, but our ability to do has increased.” Ralph Waldo Emerson

You’re probably right! Whether you think you can…. Or whether you think you can’t…. You’re probably right!

Go for it!

Diolch Thank You

Welsh Critical Care Improvement Programme Facilitation Skills - a brief introduction Ian Govier (Facilitator)