Prepaid Financial Services (PFS)   Prepaid Financial Services (PFS) Council Presentation November 2017

Contents Introduction Current Status The Role of Account Management   Introduction Current Status The Role of Account Management Challenges Faced Next Steps 25%

Introduction Lorraine Buhagiar – Head of Account Management Hayley Moran – Senior Account Manager James Schlieff – Head of Sales 25% © 2017 Prepaid Financial Services | Corporate Overview | Commercial in Confidence

Current Status Currently managing relationships with 77 live Councils and Managed Accounts There are a further 28 Councils in the pipeline that have gone live or about to go live In addition we have seen significant growth in our NGO and Government programmes in other territories Account Management team expanded to 8  Opened office in Wilmslow to support our Council Clients in the Midlands and the North more easily Currently undergoing handover of Accounts 25% © 2017 Prepaid Financial Services | Corporate Overview | Commercial in Confidence

Role of Account Management Your representative within PFS Any escalation relating to any department Access requests New programme requests Change requests Maintain and share Issues Log Quarterly meetings 25% © 2017 Prepaid Financial Services | Corporate Overview | Commercial in Confidence

Challenges & Resolutions Completed within deadlines set by exiting providers – ensured clients retained an operational platform. Increased internal resources in all areas. Employed resources with specialist knowledge & opened Northern office. Continually improving and streamlining internal migration processes Continue to review and invest in our systems to ensure futureproof Challenge - PFS Timescales – Exiting Providers Volume of Migrations Internal Resources Knowledge - Managed Account Providers and Council Programmes Data Migration Processes Platform Stability & Security for Users © 2017 Prepaid Financial Services | Corporate Overview | Commercial in Confidence

Challenges & Resolutions Identified key areas of differences and key features required by clients Development pathway established to enhance platform capability Enhanced communication procedures - Monthly Bulletins, system announcements Challenge - Clients Migrating Clients expectations System & Platform Differences Client Communication Cardholder Support – Enhanced Security © 2017 Prepaid Financial Services | Corporate Overview | Commercial in Confidence

Next Steps Deliver Enhanced Reporting Face to Face Meetings – target all clients in next 3 months Continued Implementation of Key system Developments © 2017 Prepaid Financial Services | Corporate Overview | Commercial in Confidence