Diana Jeffery Bizagi Training for NDC Resellers 14 September 2018 Diana Jeffery Bizagi Training for NDC Resellers Example divider page – Replace text content etc Top Tip: Choose other dividers (Choose from four color dividers in the master pages, Home menu, select ‘Layout’ and choose the appropriate divider) No source or slide numbers Travelport - Redefining Travel Commerce

Welcome to Bizagi training! 14 September 2018 TRAVELPORT CONFIDENTIAL Use this slide for your content slides, replace content etc. All text: Calibri, blue headers, grey text, blue bullets etc. Transitions are all ‘Fade’. Animations to be used as appropriate. Top tip: Reapplying the master If you’re adding slides to this template, please reapply new slides to the master: Select the new inserted slides (either CTRL+A or individually by selecting CTRL only) In the Home menu, select Layout and choose the appropriate slide from the master set You may need to reformat individual slides, reapplying sizes, fonts and colours Top tip: To change all the ‘Confidential’ footer notes in one go: (select ‘Insert’ then ‘Header & Footer’ and change footer note, select ‘Apply to all’) All slides have slide numbers, bottom right Travelport - Redefining Travel Commerce

Accessing Bizagi Accessing Bizagi requires Citrix NDC access. New NDC employees must first request Citrix access; once they receive their Citrix NDC logon they can then submit the Bizagi User Logon Request-NDC form found on Sharepoint. In conjunction with Bizagi access being set up your Citrix NDC view will be updated to show 2 new icons: Bizagi and Bizagi Sharepoint. TRAVELPORT CONFIDENTIAL

Accessing Bizagi continued Before logging into Bizagi for the first time you must reset your password and add your security question. On the login screen click the lock icon: Change Password (underlined in the image here) TRAVELPORT CONFIDENTIAL

Accessing Bizagi continued User: same as your NDC Citrix username Domain - select: domain Old Password – input the default password: Bizagi2017 New Password - input your own unique password New Password Confirmation – input your unique password Secret Question – input a question to be used to unlock your logon when needed Secret Answer – input the answer to your question Response to successful update of your password: TRAVELPORT CONFIDENTIAL

Accessing Bizagi continued Log into Bizagi using your new password. Domain - select: domain TRAVELPORT CONFIDENTIAL

Accessing Bizagi continued If your password has become locked send an email to: bizagi@travelport.com. Provide your Bizagi logon; request your logon to be unlocked and a new temporary password assigned. Bizagi Admin will unlock your logon and advise a new temporary password You will then use this temporary password (input as Old Password) to reset to a unique password per the process outlined in Slide 5. TRAVELPORT CONFIDENTIAL

Bizagi Reference Information Access the Bizagi Sharepoint site via Citrix. Always refer to documents directly on the Sharepoint site rather than saving a copy to your computer, to ensure you are always viewing the most up-to-date information. The Bizagi Sharepoint site offers a variety of reference information – Reference Materials icon: Bizagi Process and Reference Document Word document: Using the Bizagi Sharepoint site NOTE: the recorded demo “Using the Bizagi Sharepoint Site” is found under SMO Training. Bizagi User Logon Request-NDC form (this form also found under: NDCs > NDC-Reseller) TRAVELPORT CONFIDENTIAL

Bizagi Reference Information cont’d. Process Flows icon: GWS Process Flows uAPI Process Flows NDCs icon > NDC Reseller folder: Bizagi User Logon Request-NDC NDC Reseller API Process NDC Reseller diagram NDC Reseller Training presentation NDC Reseller Training recording TRAVELPORT CONFIDENTIAL

Bizagi Issues or Queries Send any issues or questions via email to: bizagi@travelport.com This will generate/open an Altiris ticket and will ensure your issue is directed to the appropriate person to action/respond. TRAVELPORT CONFIDENTIAL

Bizagi Requested Service Change options New API, New Customer New API, Existing Customer Add Service(s) Remove Service(s) Add HAP WAB Delete HAP WAB De-install Single API De-install Customer Re-contract (no change) Other TRAVELPORT CONFIDENTIAL

Starting the Bizagi order On the initial screen you would first select the Agency Country Code Click to add checkmark indicating this is an NDC request After making your Requested Service Change selection the screen will show that API Builder is being bypassed. This only indicates this Bizagi request will not interface to Travelport’s API Builder for setting up an API Addendum or Contract. TRAVELPORT CONFIDENTIAL

Other Bizagi features These features are all documented in detail in the Bizagi Process and Reference Document. Referrals using Status & Notes Delegated User Viewing IPR Details Viewing the Status of an IPR How to Cancel an IPR How to Display a Completed IPR TRAVELPORT CONFIDENTIAL

Questions? TRAVELPORT CONFIDENTIAL

Copyright 14 September 2018 © 2017 Travelport. All rights reserved. Travelport, Apollo, Galileo, Worldspan and the Travelport logo are trademarks of Travelport. All other marks are the property of their respective owners. Note about examples: All screen examples and other inserts associated with system output are provided for illustration purposes only. They are provided as illustrative examples of system functionality and are not meant to represent actual screen responses, rates, etc. TRAVELPORT CONFIDENTIAL Copyright info – (to be used appropriately) Use/delete footer as appropriate. All slides have slide numbers, bottom right Travelport - Redefining Travel Commerce