Delve: search & discovery platform What is The Office Graph? Emailed to me Trending around Jenny Gottfried Commented on Works with Manager Direct report Works with Shared with me Viewed by me Trending around me Presented to me Liked by me Trending around Nancy Anderson Modified by Jenny Gottfried Modified by Alan Brewer Works with Modified by Jenny Gottfried Commented on Liked by Jim Geist Modified by Jim Geist Emailed to me

Relationship focus with Delve Trending documents in your network Trending documents corresponding to transactional entities CRM information in Delve/Office Graph

Democratizing predictive with Azure ML Cross sell at opportunity and account level to increase revenue by targeting right products Topic trends based on recent cases. Finding similar cases and probable resolution

Microsoft Convergence 2015 Intelligent & contextual assistance 9/14/2018 4:12 AM Use Buy Try Learn Azure Cloud Context guidance Modern Assistance & Runtime Service Across Devices & Apps Inbuilt Telemetry Data driven & Contextual Guidance Context in content designer © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Immersive Excel templates for modeling Productivity Pre-built templates for different business cases such as incentive compensation calculation Share templates across team members Excel Templates CRM App for Outlook v2 Hybrid scenarios One Drive for Business

Smart tracking & intelligent Outlook application Suggested entities, Most recently used, Pinned records RELATIONSHIP INTELLIGENCE Related emails, Intelligent triage, e-mail analytics Productivity Excel Templates CRM App for Outlook v2 Hybrid scenarios One Drive for Business

Microsoft Convergence 2015 Hybrid deployment options Microsoft Convergence 2015 9/14/2018 4:12 AM Productivity CRM 2013 service pack Online CRM Fall 2015 (ARA) CRM 2013 On-premises CRM Excel Templates CRM App for Outlook v2 Hybrid scenarios One Drive for Business © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Private option for storage Productivity Private document storage, Private One note Share these documents with other individuals All document sources in one place Excel Templates CRM App for Outlook v2 Hybrid scenarios One Drive for Business

High performant search Relevance results with Match highlighting Faceted Search Cross entity & natural language search Platform

Ecosystem enablement with better solutioning Marketplace readiness Solution segmentation for better manageability Solution patching support Performance and reliability Platform

The Dynamics Connection Next Gen Dynamics Connector The next generation of the Dynamics connector, built on Azure Designed to handle large volumes with data staging and validation on both ERP and CRM CRM Online Bundled Mappings from CRM Entity Model to Dynamics ERP Solutions SDK Dynamics ERP Support for scheduling, recurrence patterns and import Platform Staging DB

Social: varied sources and languages Convergence EMEA 2013 9/14/2018 4:12 AM Sentiment as a Service Additional Sources Power BI Integration Geo & Language Expansion Openness ( Public API) Deeper Integration Social Profile © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Customer engagement by Microsoft Outcome-driven User experience with embedded processes helps achieve outcomes based on best practices Adaptive One to one customer engagement with context across behavior, channel and department Intelligent Personalized, proactive and predictive customer experiences built on trust and knowledge over time One Microsoft True end to end, productivity solutions for customer engagement across CRM, Office 365 and PowerBI

Calling all developers: Microsoft Dynamics CRM tools today and tomorrow

Updated in 7.0 CRM 2015

Plug-in Registration Tool Added server-side profile storage and retrieval Updated profile debugger to work with Server Stored Profiles

API samples for OAuth (ADAL) Added new API samples for ADAL-based auth Added new API samples for IWebOrganizationRequest Added new sample strong typed generator extension for CRM Service Util that generates portable libs

Azure IAAS support Support for development and test on Azure IAAS only TEST AND DEV ONLY No Performance Test support End-to-end provisioning scripts will be provided to set up and deploy CRM on Azure Scripts will set up Active Directory only initially

Upcoming tools and new capabilities

Upcoming SDK examples for non-Windows Apps TFS tasks for Solution packager Packaging Solutions for Deployment Package Deployment to CRM Visual Studio DevToolkit Integrate existing SDK templates Native integration to Plug-in Registration Tool Debug support for CRM plug-ins integrated to Visual Studio projects CRM solution-level source control and dif support

Where to find the tools Tools: Plug-in Registration, Configuration Migration, Package Deployer CRM SDK : Here NuGet: Here CRM SDK templates for Visual Studio: Here Visual Studio Gallery : Here Provisioning Azure Scripts TBD

Open Mic Questions for the audience: Any features we didn’t cover today that you would like to discuss? Which feature do you think your organization or client will benefit from most?

Next Meeting Thursday 14th May 2015

Thank you!