Problem reporting pluralism

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Presentation transcript:

Problem reporting pluralism http://indico.cern.ch/conferenceDisplay.py?co nfId=29170 2008-03-04 CCRC'08 F2F Meeting 20080304

Not recommendable. Reasons: Examine bottom-up Meaning: from operators’ alarms to GGUS: Not recommendable. Reasons: Mailing lists of trusted VO users not yet harmonised. Operators’ procedures differ per site. Local ticketing systems differ per site and per problem category. Adding hops introduces delays. Operators’ alarms are often simply local site business. CCRC'08 F2F Meeting 20080304

Examine top-down Meaning from the opening of a GGUS ticket to a given site admin: No direct route today but a pre- requisite condition for the VOs to use GGUS in production. Reason: Current assignment chain (TPM, ROC, Site) simply TOO slow. CCRC'08 F2F Meeting 20080304

Info repository https://savannah.cern.ch/support/index.php?103378 https://savannah.cern.ch/support/index.php?103578 CCRC'08 F2F Meeting 20080304