Leadership and Emotional Intelligence Competencies for Effective Leadership Growth Karen Gulliford, M.Ed., ACC June 2017

Workshop Goals Increase your understanding of Emotional Intelligence Learn why EI is needed in today’s environment Examine behaviors that undermine our EI and personal effectiveness Understand your own strengths and areas for improvement Set goals and make a plan for improving your Emotional Intelligence

Opening Activity: The Pause Be ready to discuss… 5 things you witnessed about how she gave her presentation 5 things she told the audience (advice) about how to become successful in life How to Pause

Definition of EQ “The capacity for recognizing our own feeling and those of others, for motivating ourselves, and for managing the emotions well in ourselves and in our relationships.” “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.”

Emotional Intelligence is….. Separate and distinct from cognitive intelligence Can be improved Learned behavior Rooted in different (lower, older) parts of the brain from cognition

Give an example of when EQ was more important than IQ. Why we need EI Why is IQ not enough? Give an example of when EQ was more important than IQ.

Activity 2: Scenarios With and Without EI In pairs, review the two scenarios and discuss typical actions of someone: with intelligence only, and then with emotional intelligence

Goleman’s EQ Model for Work Self-Awareness Emotional Self Awareness Accurate Self-assessment Self Confidence Social Awareness Empathy Organizational Awareness Service Orientation Self-Management Emotional Self-Control Trustworthiness Conscientiousness Adaptability Optimism Achievement Orientation Initiative Relationship Mgt. Developing Others Inspirational Leadership Influence Communication Change Catalyst Conflict Management Building Bonds Teamwork and Collaboration

EQ 2.0 Model

How Stories Create Itself

Brain Work: How we process events Ladder of Inference

Stop your Alarm System Discussion: How can we regulate this tendency to hit the ‘alarm’?

What is Conflict? “Any situation in which people have apparently incompatible goals, interests, principles or feelings” Task or Person related

Constructive Strategies Adapting Take Perspective Create Solutions Express Emotions Reach out Reflective thinking Delay Response Constructive Strategies

Activity 3 – Conflict Strategies in Action There are differences between Reactions and Responses In small groups, review each scene and come up with a Reaction, and then select one Constructive Conflict Behavior that exhibits a positive, emotionally intelligent Response Be prepared to discuss in the whole group

Activity 4: Empathy and Relationships Having Empathy requires strong listening skills. In your workbook, let’s review good active listening. Review each statement Select best answer

Developing your EI Competency Remember, Emotional Intelligence can be developed Consider the competencies you chose What would help your development in that area?

Activity 5: Areas for Development Work in pairs to go through the Worksheet Rate yourself in each of the 5 areas, examining the sub-definitions in the EI diagram for each Note your Strengths Write out an explanation (in full sentences) of why you think others would rate you lower in some areas

Activity 6: Developing Your Emotional Competencies Work individually on your Worksheet: Development Action Plan Review the “EI and Conflict Developmental Tips” on the worksheet For the competency you chose to develop: Define what specific behaviors you would like to change to enhance these competencies. Identify three methods for changing Share your plan with the larger group, if desired

Wrap Up