CEO’s operational update, 2016-17 30th March 2017

  Health and Social Care Act, 2012

Research Dissemination to stakeholders and responses – ongoing   Dissemination to stakeholders and responses – ongoing Presentations A&E Delivery Boards and QSG Widespread reaction. Ongoing follow ups Publications: Global Qualitative Nursing Research and Ethics and Behaviour

Research Report and poetry   Report and poetry Undertaken by Research Ambassadors, trained in Auto-Biographical methods Launch event – postponed Film and formal dissemination in spring

Engagement  

Engagement 555 – report and event on Sensory Impairments   555 – report and event on Sensory Impairments Feeds into NHSE review of Accessible Information Standard Formal dissemination plan in April

Engagement Dementia – training for Dementia Action Alliances, focus groups and report – recommendations re lived experience and work of DAAs Dot-to-Dot – networking the system around perinatal and maternal mental health Tommy on Tour…. Premiere of Putting the Care into Dementia Care at MEHT  

Information Service Source: Information Service, 28th March 2017  

Information Service Quality…. Caller feedback, 2nd March 2017 I am contacting you to simply say a huge thank you for your help…. I called on Tuesday 28th February…for some advice regarding my very dependent auntie, who we have been having various struggles with regarding her social living and care situation. Not only did Kate have a very courteous manner, but she was incredibly helpful with all the advice and service numbers she provided. She was incredibly understanding to our difficult situation, and faced with the difficult problem I presented her with, she provided so much helpful information that left me feeling much more confident in addressing the issues we face. Often people spend the time to complain about poor services, but not often enough are wonderful people thanked for their fantastic help and/or services. Therefore, I was more than happy to spend 10 minutes of my day to type this email to ensure Kate knew what a wonderful help she was for me and how appreciated it is! If Kate is representative of the staff you have working there, all I can say is what a wonderful service! Caller feedback, 2nd March 2017  

Information Service  

Information Service  

Communication An ‘honest conversation’ Columns, articles and blogs on: access to A&E, STPs, why engagement matters, hospital discharge, getting involved, living with Parkinson’s, autism, and more….    

Awards and profile       

Strategic landscape Mid and South Essex Success Regime/STP   Mid and South Essex Success Regime/STP NE Essex and Suffolk STP West Essex and Herts STP Princess Alexandra Hospital – Special measures SEPT/NEP merger Ipswich & Colchester Hospitals Long-Term Partnership  

Finance and grant agreement   Renewed grant agreement with ECC, 2017-18 Outcomes: 1.Effective outreach, engagement and involvement 2.Credibility and impact in research and representation 3.Customer service £100k reduction in annual grant, 2017-18 (from £780K in 2016-17) 2016-17 - £926k expenditure (cf - £991k (2015-16), - £915k (forecast - 2017-18)  

  Mental Health Strategy – a new MH strategy for commissioners, co-produced with HWE Insights Ambassadors Collaborate Essex – an exercise to identify and co-produce new ways for the County Council to collaborate with people with experience of disability Success Regime – a series of films, blogs, podcasts, and a research study aiming to understand people’s experience of accident and emergency  

Staffing and updates Leavers: Oonagh, Abbi   Leavers: Oonagh, Abbi Joiners: Kate, Veronica, Sadie, Debbie, Hanna  

Staffing and updates And finally….   And finally…. Chris Booth, Trustee, leaving Spring 2017 Tom Nutt, CEO, leaving in June 2017 Mike Adams, Chair, leaving March 2017.