Feeling Heard and Understood: A Patient-Reported Quality Measure for the Inpatient Palliative Care Setting  Robert Gramling, MD, DSc, Susan Stanek, RN, MS, Susan Ladwig, MPH, Elizabeth Gajary-Coots, RN, MA, Jenica Cimino, BA, Wendy Anderson, MD, MS, Sally A. Norton, PhD, RN Rebecca A. Aslakson, MD, PhD, Katherine Ast, MSW, LCSW, Ronit Elk, PhD, Kimberly K. Garner, MD, Corita Grudzen, MD, MSHS, Arif H. Kamal, MD, MHS, Sangeeta Lamba, MD, MSHPEd, Thomas W. LeBlanc, MD, MA, Ramona L. Rhodes, MD, MPH, Eric Roeland, MD, Dena Schulman-Green, PhD, Kathleen T. Unroe, MD, MHA Robert Gramling, MD, DSc, Susan Stanek, RN, MS, Susan Ladwig, MPH, Elizabeth Gajary-Coots, RN, MA, Jenica Cimino, BA, Wendy Anderson, MD, MS, Sally A. Norton, PhD, RN Rebecca A. Aslakson, MD, PhD, Katherine Ast, MSW, LCSW, Ronit Elk, PhD, Kimberly K. Garner, MD, Corita Grudzen, MD, MSHS, Arif H. Kamal, MD, MHS, Sangeeta Lamba, MD, MSHPEd, Thomas W. LeBlanc, MD, MA, Ramona L. Rhodes, MD, MPH, Eric Roeland, MD, Dena Schulman-Green, PhD, Kathleen T. Unroe, MD, MHA  Journal of Pain and Symptom Management  Volume 51, Issue 2, Pages 150-154 (February 2016) DOI: 10.1016/j.jpainsymman.2015.10.018 Copyright © 2016 American Academy of Hospice and Palliative Medicine Terms and Conditions

Fig. 1 Heard & Understood Item. a) preconsultation assessment; b) postconsultation assessment; Arial, font size 16 used in field response setting. Journal of Pain and Symptom Management 2016 51, 150-154DOI: (10.1016/j.jpainsymman.2015.10.018) Copyright © 2016 American Academy of Hospice and Palliative Medicine Terms and Conditions