Strategy on Service Delivery

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Presentation transcript:

Strategy on Service Delivery cbs-16@wmo.int

WMO Strategy for Service Delivery Strategy adopted at Cg-XIV (2011) Implementation Plan approved by EC-65 (2013) cbs-16@wmo.int

What is Service Delivery? Definition of Services Available Dependable Usable Useful Credible Authentic Flexible Sustainable Expandable cbs-16@wmo.int

Principles of Service Delivery Science-Based Quality Assured User-oriented Provides value to Users Harmonised and Standardised cbs-16@wmo.int

Service Delivery and the WMO Secretariat Concept was championed by PWS Programme All Programmes need to Develop interactions with users Identify user requirements Regularly share information between Programmes WMO Tech Regs could be expanded to cover generic aspects of Service Delivery cbs-16@wmo.int

Service Delivery and WMO Members Effectively bringing developments in science and technology through to improved services Harmonising the approach to Service Delivery across Weather, Climate, Hydrology and Environmental Services Addressing all sectors, such as Health, Energy, Transport, Food Security, Urban Environment cbs-16@wmo.int

External Drivers for Service Delivery Free data policies Other service providers – private sector, research institutions, etc. NMHSs need to provide – and demonstrate their –value to society Need for NMHSs to be efficient – due to economic stresses – in harmonising services cbs-16@wmo.int

Internal Drivers for Service Delivery WMO initiatives – WIS, WIGOS, GFCS Moving on from a linear model of service provision (data > information > services) Creating strong user engagement and partnerships User interface concept Strengthening the WMO and NMHSs brand cbs-16@wmo.int

Moving Forward Improved integration of SD in WMO Programmes Encourage Members to implement QMS in SD activity Expand WMO Tech Regs to cover generic aspects of SD Demonstration Projects Training and Capacity Development in SD Competency Frameworks to capture SD needs cbs-16@wmo.int

Decisions requested of CBS Identify key issues for Members in Service Delivery Support WMO Programmes in developing a holistic approach to Service Delivery Agree on the need for the Secretariat and Members to strengthen capabilities in Service Delivery Decide to implement the workplan as given in Draft Decision 5.7/1 and Annex thereto cbs-16@wmo.int

Thank you 谢谢 cbs-16@wmo.int