DMAIC Stages and Deliverables Define Measure Analyze Improve Control Minimum Define Stage Deliverables Clear problem statement/ tangible goal Financial / customer benefits agreed upon Initial team defined, Project Charter complete Critical Success Factors Management agrees this is a high-payback project and goals are achievable Highly focused problem statement and goal Project charter sets clear expectations (in/out of scope, project timing, risks, etc.)

DMAIC Stages and Deliverables Define Measure Analyze Improve Control Minimum Measure Stage Deliverables Process flowchart (ideally a value stream map) Measurement system validation Baseline performance (process capability) Critical Success Factors Accurate baseline data available (if not, measure report-out may be delayed) Gage R&R study completed (applies mostly to product measurements) Product & process subject matter experts are supporting the team

DMAIC Stages and Deliverables Define Measure Analyze Improve Control Minimum Analyze Stage Deliverables Major causes understood Bullet #1 supported with data Critical Success Factors Top causes must be proven, cannot rely on Fishbone Diagram (speculation) alone

DMAIC Stages and Deliverables Define Measure Analyze Improve Control Minimum Improve Stage Deliverables Team has controlled or eliminated top causes sufficiently to achieve project goal Proof of bullet #1 is indisputable, and the team has the capability of turning the problem “on” and “off” based on their control of the input variables Critical Success Factors See bullet #2 above

DMAIC Stages and Deliverables Define Measure Analyze Improve Control Minimum Improve Stage Deliverables Team has implemented appropriate controls in the organization to control the causes for the long run Permanent product/process design changes are implemented wherever possible to negate the need for a control plan Critical Success Factors If a control plan is needed, the business has a strong internal audit function to ensure long-term compliance CONTROL PLAN