SERVICENOW ONLINE TRAINING IN HYDERABAD IND: USA:

SERVICENOW ONLINE TRAINING ServiceNow is a platform-as-a-service (PaaS) provider of enterprise service management (ESM) software. ServiceNow is a platform-as-a-service (PaaS) provider of enterprise service management (ESM) software.

WHAT IS SERVICENOW? ServiceNow is a software platform that supports IT service management and automates common business processes. This software as a service (SaaS) platform contains a number of modular applications that can vary by instance and user. Articles in this category help new users learn what services ServiceNow offers.

WHO ARE THEY ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate fasterand be more scalable than ever before. As the enterprise cloud company, ServiceNow provides a service model that defines, structures and automates the flow of work, removing and spreadsheets from the process to streamline the delivery of services.

WHY SERVICENOW? ServiceNow is Changing the Way People Work. Some of their products are illustrated below: Service Management: ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up the day-to-day work life, they enable you to focus on creating a modern work environment. Their service model defines, structures and automates the flow of work, removing and spreadsheets, so you can streamline the delivery and management of services

COURSE CONTENT DETAILS: 1. Introduction to Service-now What is Service-now? What is SaaS? What is PaaS? Browser supportability Logging in to Service-now

2. ITIL Process Overview on Incident Management Overview on Change Management Overview on Problem Management Overview on Knowledge Management Overview on Service Catalog

3. Basic Administration User Administration Creating Roles and Groups Creating Menus Form Layouts and list layouts Introducing Applications Creating Modules Customizing tables Dictionary Entries and Overrides List Controls

4. Advanced Administration Creating Custom Table Creating custom application Creating Fields and Menus UI Policies UI Actions Access Controls (ACLs)  Workflows  SLA Notifications Import sets & Transform Maps Client Scripts (g_form, g_user and g_list, g_scratchpad) Business Rules (Glide Record, Glide System) Script Includes GlideAjax Scheduled jobs

5. Service Catalogue Variables and Variable Sets Record Producers Catalog Items. User Criteria. Order Guides.

6. Integrations Basics of LDAP Integrations Overview on Web Services Direct Web Services Transform Map Web Services MID Server Installation Overview on SSO Overview on Discovery and other event management tools

7. Reporting Bar Charts, Pie Charts, List Reports, Pivot Tables Scheduling Reports Making Gauges Data views 8. System Upgrades Needs for cloning and ways to implement Request System Upgrade

9. Configuration & Asset Management Classes in CMDB Mapping Configuration Item to Asset Records Loading the CI’s into Service-nowService-now Relating Configuration items 10. Overview of Service Portal

ONLINE TRAINING FEATURES Training by real time experts Training by real time experts Flexible timings Flexible timings Industry oriented training Industry oriented traininghttp://svsoftsolutions.com/courses_servicenow.aspx

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