Servicenow Admin Certification Training IND: USA:

Servicenow Admin Certification Course Content ITIL & Service-Now Basics ITIL Overview ITIL Phases (Incident/ Problem / Change Management) ITSM Tool Overview ServiceNow Introduction and Overview Service-Now application architecture ServiceNow Instances Service-Now License

Understand Service-Now System Service-Now Portal Introduction How to work with Service-Now Portal Service-Now IT /Admin View Introduction ServiceNow Form, List, Field, Search and UI Options Manage List, Filter and form Work with Service-Now tickets as an Admin or support person

User Administration & Security Methodology Introduction of User and Groups Configure users and groups Working with user role High Security Plugin

System Table, Reports, SLA and knowledge article Introduction of Service-Now system tables Understand Table Schema Introduction of Dictionary Introduction on Reports Application Understand Reports Application Role Create New Report Schedule reports Report Sources Report Ranges Report Templates

Dashboards Limitation of Service-Now Reports SLA Introduction Create New SLA SLA trigger conditions Attach with SLA with tasks Create SLA for different time zones Knowledge Management Introduction Knowledge Management Roles Create Knowledge Article

Core Application Administration and Maintenance Service-Now upgrade introduction How to upgrade service-now versions Point to remember during Service-Now version upgrade System Cloning Introduction Cloning of Service-Now

Configuration management database Introduction of CMDB Why CMDB is important Working with new configuration items

Service-Now application development and customization Overview Update set Introduction Create new update set Working with update set XML Update Source System Rules and properties Service catalog Overview Order Guide Overview Record Producer Overview When to use scripting Client Script Server Side Script Workflow Introduction

Online Training Features Training by real time experts Flexible timings Industry oriented training

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