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SNOW ONLINE TRAINING ServiceNow is a platform-as-a-service (PaaS) provider of enterprise service management (ESM) software.

WHAT IS SERVICENOW? ServiceNow is a software platform that supports IT service management and automates common business processes. This software as a service (SaaS) platform contains a number of modular applications that can vary by instance and user. Articles in this category help new users learn what services ServiceNow offers.

WHO ARE THEY ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate fasterand be more scalable than ever before. As the enterprise cloud company, ServiceNow provides a service model that defines, structures and automates the flow of work, removing and spreadsheets from the process to streamline the delivery of services.

WHY SERVICENOW? ServiceNow is Changing the Way People Work. Some of their products are illustrated below: Service Management: ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up the day-to- day work life, they enable you to focus on creating a modern work environment. Their service model defines, structures and automates the flow of work, removing and spreadsheets, so you can streamline the delivery and management of services

SNOW COURSE CONTENT Module 1 – Introduction to Service-Now Introduction to Service-Now Web Page. Introduction to List and Forms Introduction to Service-Now API’s (REST and SOAP) Lab - on querying, creating and updating a record (Incident, Service request OR Change) User and group administration in Service-Now. Walk-through into different Roles

Module 2 – Creating custom Application Introduction to System Applications Lab - Create new application Lab - Create 2 tables for the application, relate one table with other Lab - Create list and forms for both the tables (User interface) Lab - Add relation between 2 information Lab - Populate data in the tables Lab - Create custom report of the above data and make a schedule of the report

Lab - Import data and run the transformation Lab - Create template and notification Lab - Publish application and export the XML Introduction to access management Roles and access control list Lab - Apply the security Lab - Create a mobile specific view of the application Lab - Configure Live chat for application support

Module 3 – Create Service Catalog and Workflow Introduction to Service Catalog Lab - Create Service Catalog. Introduction to Workflows Lab - Build a workflow in relation with the application. Lab - Publish the workflow. Lab – Relate it with the application and try a demo.

Module 4 – Service-Now Orchestrator Introduction to Process Automation and briefing other automation tools Introduction to Service-Now Orchestration Architecture Lab - Creation of simple workflow Lab - Using different activities in the workflow Introduction on incorporating out of the box contents. Lab - Incorporate out of the box contents (using REST API)

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