Workplace Communication Vocational Education and Training Training Toolbox Series ICA11v1.0 Information, Digital Media & Technology Cert I, II and III Workplace Communication Section 4

Workplace Communication Basic Writing Skills

Table of Contents Workplace Communication Section 4 – Basic Writing Skills Nouns Slide - 05 Pronouns  Slide - 06 Verbs Slide - 07 Tense Slide - 08 Adjectives Slide - 09 Adverbs Slide - 10 Prepositions Slide - 11 Articles Slide - 12

Table of Contents (continued) Workplace Communication Table of Contents (continued) (Section 4 – Basic Writing Skills – continued) Conjunctions Slide - 13 Punctuation Skills Slide - 14 Vocabulary Slide - 15 Choosing Words Slide - 16 Numbers in Documents Slide - 17 Abbreviations Slide - 18 Other Signs and Symbols Slide - 19 Proofreading and Editing Slide - 20

Glasses Desk Horse Glass Park Guitar Son Girl Workplace Communication Nouns Nouns can be:   Used to name a person Used to name a thing   Used to name a place   Masculine   Feminine   Common gender   Neuter gender Singular Plural Teacher Glasses Desk Horse Glass Park Guitar Son Girl

That Mine Oneself This Who They Any Workplace Communication Pronouns A pronoun is a substitute for a noun these include:   Personal pronoun Demonstrative pronoun   Interrogative pronoun   Relative pronoun   Indefinite pronoun   Possessive pronoun   Reflexive pronoun That Mine Oneself This Who They Any

Cleans Cleaning Cleaned To clean Verbs Workplace Communication The four types of verbs are: Principal Auxiliary Finite Non-finite  Cleans Cleaning Cleaned To clean

Walked Walking Walk Tense Workplace Communication The form of a verb that indicates time such as:   Past Present Future Walked Walking Walk

Orange Square Large Happy Workplace Communication Adjectives A word that precede the noun and describes:     Size   Colour   Shape Nature Orange Square Large Happy

Morning Frequently Probably Twice Inside Satisfied Slowly Workplace Communication  Adverbs Adverbs can be classified into:     Manner   Time   Place Degree Number Negative Positive Comparative Superlative Morning Frequently Probably Twice Inside Satisfied Slowly More Frequently Most Frequently

By At Beside Prepositions Workplace Communication A word or group of words used to show:     Position   Time   Means By At Beside

Workplace Communication Articles Articles are the words:     The   A   An 

Conjunctions Workplace Communication Conjunctions fall into the following categories:     Co-ordinate Subordinate   Correlative “Carol’s car is nice and clean.” “Bob had to wait until Carol finished washing the car.” “Bob didn’t know whether to relax or mow the lawn.”

Punctuation Skills “ ” ; ! ? : - , _ . Workplace Communication Marks or symbols to separate words or sentences and include:   Commas   Periods/full stops   Question marks   Exclamation marks   Hyphens   Colons Semi-colons   Parenthesis Dashes “ ” ; ! ? : - , _ .

Vocabulary Workplace Communication Some suggestions to improve you vocabulary are:   Read relevant articles   Read workplace documents   Listen to colleagues talking to customers   Ask what terms and words mean   Use new words as often as possible   Practice writing using workplace wording

Choosing Words Workplace Communication Use a dictionary and thesaurus to:   Check the pronunciation of words   Check spelling   Check the meaning of the word   Find synonyms

Numbers in Documents Workplace Communication Some rules regarding numbers in documents are:   Numbers are written out then followed by the digits   Numbers are written out if less than ten   Numbers starting sentences should be written   Number used in a descriptive sense should be written If two consecutive numbers are used the first is written and the second is a digit “The cashier needed twenty $2 coins for change.” “It seems Carol has washed her car hundreds of times.” “The total order is two hundred and thirteen (213) items.” “Carol washed her car three times this week.” “Forty calls came into the office today”

Abbreviations Workplace Communication Abbreviations are commonly used in business documents. Some examples are:   C.O.D. – Cash on Delivery GST – Goods and Services Tax Approx. – Approximately Dept . – Department Fax – Facsimile Phone – Telephone AM – Morning PM – Night No. – Number Etc. – Etcetera (so on and so on)

Other Signs and Symbols Workplace Communication Other Signs and Symbols Other signs and symbols frequently used in documents are:   Slash Ellipsis dots Hatch Ampersand At sign Initial capitals # & / @ B.P. ...

Proofreading and Editing Workplace Communication Proofreading and Editing When proof reading you are looking for:   Spelling mistakes Improper words Grammar mistakes Correct figures, addresses and telephone numbers Correctly spelt names and places Flow and readability  

Workplace Communication End of Section 4