HUMAN RESOURSE MANAGEMENT 360 DEGREE FEEDBACK

DEFINITION OF PERFORMANCE APPRAISAL Performance appraisal is the assessment of an employee’s work and determination of his effectiveness on the job. It is a systematic evaluation of the individual with respect to his performance on the job and his potential for development.

ROLE OF PERFORMANCE APPRAISAL IN ORGANISATION

IMPORTANCE OF FEEDBACK

IMPORTANCE OF PERFORMANCE APPRAISAL IT HELPS THE EMPLOYEE TO KNOW HOW HE PERFORMS HIS JOB IT HELPS IN EMPLOYEE’S DEVELOPMENT IT HELPS IN JUSTIFYING THE EMPLOYMENT DECISIONS SUCH AS PROMOTIONS, COMPENSATION, LAYOFFS AND TERMINATION PLAYS A ROLE IN THE LEGAL DEFENCE OF THE EMPLOYMENT DECISIONS

PERFORMANCE APPRAISAL SHORTCOMINGS OF PERFORMANCE APPRAISAL SUPERIOR’S BIAS EMPLOYEE PERFORMS WELL ONLY WHEN THE BOSS IS AROUND

360 DEGREE FEEDBACK

WHAT IS 360 DEGREE FEEDBACK “A process which enables an employee to receive feedback from a number of people around him, who actually deal with the employee each day.”

SUPERVISORS,SUBORDINATETOP MANAGEMENT, CO-WORKERS AND REPRESENTATIVES FROM OTHER DEPARTMENT INTERNAL CUSTOMERS CLIENTS, SUPPLIERS, CONSULTANTS AND COMMUNITY OFFICIALS EXTERNAL CUSTOMERS

WHY IS 360 DEGREE FEEDBACK BETTER FOR THE EMPLOYEES ACCURATE AND FAIR PERFORMANCE MEASUREMENT. GIVES BROADER & ACCURATE PERSPECTIVE OF EMPLOYEES.

WHY IS 360 DEGREE FEEDBACK BETTER FOR THE TEAMS INCREASES A TEAM’S ABILITY TO CONTRIBUTE TO ORGANISATION’S GOALS FOR THE ORGANISATION IT IS IMPARTIAL AND A FORWARD LOOKING PROCESS IMPROVEMENT IN THE SKILLS & COMPETENCIES OF THE EMPLOYEES

SHORTCOMINGS OF 360 DEGREE FEEDBACK TIME CONSUMING AND ADMISTRATIVELY COMPLEX EXTENSIVE GIVING AND RECEIVING FEEDBACKS CAN BE INTIMIDATING FOR SOME EMPLOYEES MAY LEAD TO FRUSTRATION IN THE EMPLOYEES BECAUSE OF CONSTANT PRESSURE FROM ALL SIDES

COMPREHENSIVE 9 STEPS THAT REPRESENT 360 DEGREE FEEDBACK 1. DETERMINE ORGN.READINESS FOR 360 DEGREE FEEDBACK SUPPORT DEVELOPMENT PROCESS. WILLINGNESS TO RECEIVE AND GIVE FEEDBACK 360 DEGREE AWARENESS. 2. DEVELOPMENT OF AN APPROPRATE SURVEY CONDUCT PERFORMANCE ANALYSIS TO DEVELOP A LIST OF SKILLS AND COMPETENCIES CLARIFY THE GOAL OF 360 DEGREE PROCESS

9 STEPS CONTD….. SELECT APPROPRIATE INDIVIDUALS TO BE EVALUATED 3.GENERATE ENTHUSIASM AMONG KEY DECISION-MAKERS AND PARTICIPANTS ANTICIPATE OBJECTIONS LINK BETWEEN 360 DEGREE FEEDBACK AND OBJECTIVES CLARIFY COSTS AND BENEFITS TO INDIVIDUALS & ORG. CLEAR AND FREQUENT COMMUNICATION

4. ENSURE THAT THE PEOPLE POSSES THE SKILLS TO SUPPORT THE PROCESS 9 STEPS CONTD….. 4. ENSURE THAT THE PEOPLE POSSES THE SKILLS TO SUPPORT THE PROCESS DEVELOP COACHING SKILS FOR MANAGERS PROVIDE THE REVIEWEE WITH THE SKILLS TO ACCEPCT THE FEEDBACK 5. PROVIDE ORIENTATION AND BRIEFING REVIEW THE PROCESS DISCUSS CONFIDENTIALITY

7. COACH PARTIPANTS IN ONE- TO- ONE MEETINGS 9 STEPS CONTD……. 6. ADMINISTER THE SURVEY DISTRIBUTE & COLLECT SURVEYS GENERATE & DISTRIBUTE INDIVIDUAL REPORTS 7. COACH PARTIPANTS IN ONE- TO- ONE MEETINGS 8. PROVIDE ORGANISATIONAL SUMMARY DATA 9. RE-CONDUCT THE SURVEY(4-6 MONTHS)

COMPANIES THAT USE 360 DEGREES FEEDBACK 360 DEGREE FEEDBACK HAS GAINED WIDE POPULARITY IN THE CORPORATE WORLD TO THE POINT OF BEING NEARLY UNIVERSAL AMONG THE FORTUNE 500 COMPANIES. JOHNSON & JOHNSON ADVANCED BEHAVIORAL TECHNOLOGY GENERAL ELECTRIC INDIA RELIANCE INDUSTRIES GODREJ SOPS CROMPTON GREAVES

COMPANIES THAT USE 360 DEGREES FEEDBACK KODAK WIPRO TATA STEEL TELCO THERMAX INFOSYS THOMAS COOK

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