The Digital Workplace Report: Transforming Your Business Global findings The Digital Workplace Report: Transforming Your Business Understanding the trends that are driving the workplace evolution

Business Case for Smart Buildings - Value 40% reduction In real estate costs up to Building operations Reduction in utility bills Reduction in floor area leased Reduction in maintenance Reduction in failures Avoid vendor lock-in Eliminate asset losses Payroll Reduction in lost productivity due to failures Improvement in productivity Reduction in absenteeism/ presenteeism Reduction in travel costs Business performance Improvement in collaboration Improvement in innovation Improvement in customer service Invigorate culture and values Flexible service provision Reputation Talent attraction and retention Brand reinforcement Reliable sustainability, environmental and carbon footprint reporting 49% Sales Department average utilisation 72% Department Support average utilisation 64% Department Marketing average utilisation Occupancy Sensing and Reporting Hot desk booking not only meeting rooms Accurate usage by building, floor or team Intelligent real time data analysis that can be used to make decisions of where real estate savings can be maid Identify how teams work and the type of desks and space required Big Data and the Inter of Things / Everything

Introduction This report was created to help organisations learn how their peers are approaching digital workplace transformation. Drawing on responses from a global survey programme, this study offers insights into: We hope this report provides insight and guidance as digitisation changes how your employees: Collaborate with each other How employee workstyles are changing Top drivers and barriers to workstyle changes How office environments are changing Technologies, toolsets, and services important in driving workplace transformation How digital transformation strategies are devised and who devises them Coordination between IT and lines of business when choosing and implementing digital workplace technology Support partners Interact with customers Streamline processes and otherwise build a more effective, more efficient business

Study methodology Dimension Data surveyed 850 business and IT leaders driving technology and organisational changes in their companies. Survey participants work at organisations with at least 1,000 employees, representing seven industries.

Study methodology We interviewed individuals whose companies are based in a number of countries around the world, specifically Malaysia Netherlands Nigeria Singapore South Africa UK US Australia Belgium Canada France Germany Hong Kong Italy India

Productivity, employee demands drive change in workstyle Drivers of workstyle change Percentage of respondents indicating highly important

Identify which processes can and should be improved Business processes greatly improved by workspace technology Supply chain Customer service Operations IT Finance and accounting Sales Marketing R&D Logistics and distribution HR and administration 45% 41% 39% 38% 32% 31% 26% 23% Business process optimisation shapes adoption 69% of organisations determine which business processes need to be changed, then implement workplace technology to help effect that change That means that 31% make new workplace tools available to employees and expect that to lead to changes in the way they work

IT and organisational issues are the biggest hurdles Successful adoption of new workstyles Percentage of respondents selecting each barrier

The main champions of change are on the board Most influential in driving workstyle change CEO IT Director CTO/CTI Line-of-business managers CFO Customers/partners Corporate real estate/facilities End users Collaboration is key in devising a digital workplace strategy 39% 28% of organisations get significant input from lines of business when defining their digital workplace strategies count on LOBs to help IT implement workplace technology

Business goals dominate digital workspace strategy Percentage of respondents indicating highly critical

Premise-based deployment models predominate, as cloud grows in importance How workplace technologies are deployed On-premise, self, managed On-premise, managed by third party Private cloud Hosted by third party Not deployed

Companies looking for better ways of purchasing workplace technology Top reason organisations turn to the cloud Strategic decision to outsource nonstrategic applications Better cost model Risk mitigation Ability to offer most up-to-date version of software to staff Service improvement Lack of in-house expertiese Reducing complexity of implementing and managing solutions on-premise Costs and purchasing models remain top of mind of organisations say they adopt cloud-based services because it’s a better cost model compared to traditional deployment methods, and nearly half of those (21%) say that is their topmost reason for moving to the cloud 48%

Businesses recognise the importance of mobility in determining strategy Tech trends important in determining workspace strategy (most important or important)

A minority of enterprises have a comprehensive digital workplace strategy now Do you have a digital workspace strategy? We have a defined and agreed-on digital workspace strategy We do not have a formal digital workspace strategy but plan to have one in 12–24 months We do not have a formal digital workspace strategy and have no plans for one Digital workplace strategy still missing of organisations haven't developed a formal and comprehensive strategy around how they deploy or plan to benefit from workplace technology 60%

Customer service tops the list of processes organisations need to modernise Top reason organisations turn to the cloud Customer service Supply chain Operations Marketing Finance and accounting Sales Logistics and distribution R&D IT HR and administration

Deliberate use of technology drives change For most, the need to change leads to new workplace technology use Adoption of new workplace technologies leads to changes in existing business processes Need to improve existing business processes leads to adoption of new workplace technologies

Customisation is king 40% Topmost way of measuring success Business specific results critical 40% of organisations demand workplace technology that can be customised to meet their unique business needs Top 1 Top 2 and 3

Analytics increasingly important to measure, achieving success How analytics is used Analytics optimises business performance 58% of organisations use analytics to benchmark their use of workplace technologies 64% use analytics to improve customer service

Partners are central to the success of digital workplace projects Degree to which organisations rely on partners for digital workplace projects Finding the right partner remains key 74% Nearly three-quarters – 74% – of organisations recognise that they need external support in the planning and design stages of their digital workplace projects. One-third requires a significant amount of support with their planning, with third-party partners taking a central role No support required Some support Significant support

Flexible Workstyles are on the rise 56% say they will have employees working from home full time two years from now 40% of organisations have employees working from home full-time today 46% have employees working from home part of the time today 77% say they will have employees working from home part of the time two years from now

More flexible working is anticipated, but the traditional workplace will live on How all or most employees work Traditional technology still proves its worth 50% of organisations report that traditional conferencing technology has significantly improved business processes Whereas only 25% say the same about enterprise social software In next two years Now

Enterprises are providing more space for collaboration How office environments are changing

Space Planning, Optimize office space Part-time employees Contractors Find a desk Full-time employees Occupancy Sensing and Reporting Hot desk booking not only meeting rooms Accurate usage by building, floor or team Intelligent real time data analysis that can be used to make decisions of where real estate savings can be maid Identify how teams work and the type of desks and space required Big Data and the Inter of Things / Everything

9:15am – Preparation session with colleagues

10:00am Client arrives Meeting with Fred Location: Sasol 9am – 10am Location: Sasol Parking: Bay A42 10:00am Client arrives

Historical Challenges with Space Planning Manual collection of occupancy data Accuracy is questionable? Post implementation performance measurement How do we overcome these challenges?

Occupancy Optimisation Capture Data View and supply Data Transmits to the Cloud

Key Benefits 40% up to reduction In real estate costs up to Understanding of how teams work and allocate space accordingly Identify the true utilisation of any workspace Assign desks as mobile, flexi and fixed Scalable and Secure Intuitive, Easy to use and Quick deployment

Groundswell of interest in AI When will intelligent agents have a practical use case? Real-time virtual advisors Intelligent agents A quarter of businesses (25%) believe that workplace analytics tools, augmented reality tools, and micro-learning/training will have a role in the office environment within the year. The majority of these believe that they will invest in such technologies

4th Industrial Revolution – Future of Jobs

The Digital Workplace Report: Transforming Your Business Understanding the trends that are driving the workplace evolution wolf.stinnes@dimensiondata.com Thank you