Organizational Performance Metric A Leading Indicator in Safety Performance WorkSafe Regional Workshop Scott Coghlan – Account Manager WCB Dr. Sean Tucker – University of Regina

What factors lead to EXCELLENT organizational performance? "Lagging Indicators" Profit Sales Revenue

Lagging Indicators Measure the end result of processes Reactive Reflection of the Bottom Line – Never the whole story

What factors lead to EXCELLENT organizational performance? "Leading Indicators" Profit Sales Revenue

What factors lead to EXCELLENT organizational performance? "Leading indicators" "Lagging indictors" Customer satisfaction, Quality, quality of staff, leadership, culture, etc. Profit Sales Revenue

What factors lead to EXCELLENT organizational performance? Successful organizations focus on and improve their key leading indicators Customer satisfaction, Quality, quality of staff, leadership, culture, etc. Profit Sales Revenue

Common Measures of Safety-Related Organizational Performance Injury Rates Costs of Claims Time lost to physical and psychological Injury These are "lagging" indicators of safety performance

Leading Indicators Focus on future performance Measure presence of Safety rather than the absence of injury Target specific goals – measure against a desired outcome

What factors lead to EXCELLENT performance in safety outcomes? "Leading indicators" "Lagging indicators" ? Number of injuries Claim costs Days lost to psychological illness

Compliance Improvement Number of OHC meetings PPE use Equipment inspections Improvement Cultural perception survey Leadership participation Safety meetings Audits and action plans OHS Excellence Hazard ID and reporting Peer to Peer Observations Near miss reporting

Organizational Performance Metric

Safety Climate The extent to which employees perceive that safety and safe behaviour is genuinely valued and rewarded in an organization (Zohar, 2010) Safety climate speaks to the relative importance of safety in a setting (Zohar, 2010) and is a leading indicator of safety performance. 1) Safety is a high priority 2) Close alignment between words and actions 3) Consistency across the hierarchy (CEO, VP, managers, supervisors, frontline employees)

A Leading Indicator of Safety Performance: The Organizational Performance Metric (OPM) 8-item measure developed and extensively tested by the Institute for Work and Health (IWH) between 2008 and 2014 (see http://www.iwh.on.ca/iwh-opm-questionnaire and http://www.iwh.on.ca/opm) Predictive of future reported injuries OPM is widely used in Ontario, New Brunswick, and other jurisdictions. Used in Saskatchewan as part of the "Priority Employer" Program and Safe Saskatchewan Mission Zero Awards

How YOUR ORGANIZATION can use the OPM

How YOUR ORGANIZATION can use the OPM = 4 = 2 = 0 = 3 = 4 = 1 = 3 = 2

How YOUR ORGANIZATION can use the OPM Average score for this employee is 2.37 = 4 = 2 = 0 = 3 = 4 = 1 = 3 = 2

How YOUR ORGANIZATION can use the OPM - On-line and/or paper copy - 30 seconds to complete - Invite at least 20 employees + 10% of staff to participate - Encourage employees to provide their honest responses - Bench marking scores posted on-line allow you to compare your organization's score to scores of companies in your sector. See https://www.iwh.on.ca/node/9022

How YOUR ORGANIZATION can use the OPM Item Your November 2017 Score 1. Everyone at this organization values ongoing safety improvement in this organization. 3.30 2. This organization considers safety at least as important as production and quality in the way work is done. 2.85 3. Workers and supervisors have the information they need to work safely. 3.15 4. Employees are always involved in decisions affecting their health and safety. 3.10 5. Those in charge of safety have the authority to make the changes they have identified as necessary. 3.05 6. Those who act safely receive positive recognition. 2.50 7. Everyone has the tools and/or equipment they need to complete their work safely. 3.20 8. Formal safety audits at regular intervals are a normal part of our business. Overall Average 3.04

How YOUR ORGANIZATION can use the OPM Item Your November 2017 Score 1. Everyone at this organization values ongoing safety improvement in this organization. 3.30 2. This organization considers safety at least as important as production and quality in the way work is done. 2.85 3. Workers and supervisors have the information they need to work safely. 3.15 4. Employees are always involved in decisions affecting their health and safety. 3.10 5. Those in charge of safety have the authority to make the changes they have identified as necessary. 3.05 6. Those who act safely receive positive recognition. 2.50 7. Everyone has the tools and/or equipment they need to complete their work safely. 3.20 8. Formal safety audits at regular intervals are a normal part of our business. Overall Average 3.04

How YOUR ORGANIZATION can use the OPM Item Your November 2017 Score Your November 2018 Score Difference 1. Everyone at this organization values ongoing safety improvement in this organization. 3.30 3.65 0.35 2. This organization considers safety at least as important as production and quality in the way work is done. 2.85 3.55 0.70 3. Workers and supervisors have the information they need to work safely. 3.15 3.60 0.45 4. Employees are always involved in decisions affecting their health and safety. 3.10 0.05 5. Those in charge of safety have the authority to make the changes they have identified as necessary. 3.05 3.45 0.40 6. Those who act safely receive positive recognition. 2.50 0.80 7. Everyone has the tools and/or equipment they need to complete their work safely. 3.20 0.25 8. Formal safety audits at regular intervals are a normal part of our business. 3.33 0.13 Overall Average 3.04 3.44 0.39

How YOUR ORGANIZATION can use the OPM Item IWH-OPM Construction Sector Score Your Score In 2017 1. Everyone at this organization values ongoing safety improvement in this organization. 3.49 3.30 2. This organization considers safety at least as important as production and quality in the way work is done. 3.45 2.85 3. Workers and supervisors have the information they need to work safely. 3.63 3.15 4. Employees are always involved in decisions affecting their health and safety. 3.26 3.10 5. Those in charge of safety have the authority to make the changes they have identified as necessary. 3.50 3.05 6. Those who act safely receive positive recognition. 2.50 7. Everyone has the tools and/or equipment they need to complete their work safely. 3.47 3.20 8. Formal safety audits at regular intervals are a normal part of our business. 3.27 Overall Average 3.37 3.04

The OPM as a Leading Indicator "Leading Indicators" "Lagging Indicators" Your OPM Score Number of injuries

How YOUR ORGANIZATION can use the OPM Important Considerations - Maintain confidentiality - Don't rush employees or link OPM scores to employee rewards - Compare scores across different locations, departments, etc. - Role for HR and occupational health and safety committee - Think about if and how survey results will be shared with employees

Resources: http://www.worksafesask.ca/ https://www.iwh.on.ca/about http://work.alberta.ca/documents/ohs-best-practices-BP019.pdf Questions about using the OPM: Sean Tucker, sean.tucker@uregina.ca Centre for Management Development University of Regina