Trends in Tourism and it’s Sustainability Evening Scure, Bolivia, Foto: J. Zelenka

Selected trends in tourism: High emphasis on in-person communication with a customer, as well as on technology-assisted communication, including originally low qualified occupations Concentration of provided services into networks, chains and resorts (hotel chains, travel agencies and tour operators) Online services, information, reservations and sales of services New services demanded by customers and supplied by the competitors; fast innovation and changes in the sector High mobility of qualified labour in the Travel & Tourism Industry and Hotel Industry The care of free time entertainment More experienced customers with a wider spectrum of demands and stimulating aspects, in this sense also a higher standard of services demanded Globalisation of the competition and supply, new technologies which support and require synergy between various activities (economic, managerial, marketing, new product development etc) to reach the competitive strength