Communication - Verbal Presented By “An Ordinary Mortal”

Types of Communication The imparting or exchanging of information by speaking, writing, or using some other medium Types of Communication Verbal Non Verbal Oral Written Sign An Ordinary Mortal

Verbal Communication One to one Group discussion Public Speaking An Ordinary Mortal

Verbal Communication Skills Opening Communication Reinforcements Effective Listening Questioning Reflecting and Clarifying Closing Communication An Ordinary Mortal

Verbal Communication Skills.........cntd Opening Communication Handshake Introduction Eye Contact Friendly Disposition – Smiling Face Discussion on neutral subject An Ordinary Mortal

Verbal Communication Skills.........cntd Reinforcements Encourage others to participate in discussion Signify interest in what other people have to say Pave the way for development of a relationship Remove fears and give reassurance Show warmth and openness. Reduce shyness or nervousness in ourselves and others. An Ordinary Mortal

Verbal Communication Skills.........cntd Effective Listening Comfortable environment conducive to the purpose of the communication. Be prepared to listen. Keep an open mind and concentrate on the main direction of the speaker's message. Avoid distractions if at all possible. Delay judgment until you have heard everything. Do not try to think of your next question while the other person is giving information. Do not dwell on one or two points at the expense of others. The speaker should not be stereotyped. An Ordinary Mortal

Verbal Communication Skills……cntd Questioning Obtain information. Start a conversation. Test understanding. Draw someone into a conversation. Show interest in a person. Seek support or agreement. An Ordinary Mortal

Verbal Communication Skills.……cntd Reflecting and Clarifying You can check that you have understood the message clearly. The speaker gets feedback as to how the message is received. It shows interest in, and respect for, what the other person has to say. You are demonstrating that you are considering the other person’s viewpoint. An Ordinary Mortal

Verbal Communication Skills……cntd Closing communication Close a discussion Allow time for winding up Summarise Make arrangements for future interactions Socially acceptable parting gesture An Ordinary Mortal

Effective Communication Don't rush it—make time for face to face contact Look for humor in the situation Agree that it's okay to disagree Make sure that you are not holding your breath Listen—even if you don’t agree—before you speak Take timeout when you're becoming overly stressed An Ordinary Mortal

Barriers to Effective Communication 1. Stress and out-of-control emotion 2. Lack of focus 3. Inconsistent body language 4. Negative body language An Ordinary Mortal

Skills to Improve Communication Become an engaged listener Pay attention to nonverbal signals Keep stress in check Assert yourself An Ordinary Mortal

Thank you An Ordinary Mortal