M t. San Jacinto College Technology Master Plan In Process - M t. San Jacinto College Technology Master Plan In Process - Presented by: Susan Guarino, Dean of Information Technology May 2011

Background In 2001, the CO provided funding for 5-year Technology Plan (TTIP) Revision and review of the TMP is under administration of ICTC. In preparation for refreshed TMP, the IT department created inventories and assessments of existing technology. The Educational Technology Committee is revisiting the Educational Technology Plan. TMP Draft May 2011

Core Values Throughout the recommendations Enterprise Architecture -hardware/software that is developed considering a strategic business model holistic, sustainable, and able to be integrated with business practice within the organization. Scalable Secure Redundant / Failover Replacement Lifecycle TMP Draft May 2011

Core Values Throughout the recommendations Enterprise Architecture -hardware/software that is developed considering a strategic business model holistic, sustainable, and able to be integrated with business practice within the organization. Scalable Secure Redundant / Failover Replacement Lifecycle TMP Draft May 2011

Core Values Throughout the recommendations Enterprise Architecture -hardware/software that is developed considering a strategic business model holistic, sustainable, and able to be integrated with business practice within the organization. Scalable Secure Redundant / Failover Replacement Lifecycle TMP Draft May 2011 Assessment

Framework of Support TMP Draft May 2011

Framework of Support TMP Draft May 2011 Goal 1 Provide a stable, secure, robust, and scalable core infrastructure to meet the ever-expanding current and future technology requirements of the college community.

Core Infrastructure Provide stable, secure, robust and scalable core infrastructure to meet changing needs TMP Draft May 2011 Connectivity Inter-Campus TLS between SJC/MVC and T1 to SGP/TEC To the Cloud (CENIC) Inter- and Intra-building Security Wireless Overlay Telephony Teleconference Expand Bandwidth and make redundant ( router/firewall/intrusion) Intrusion detection Security Personnel resource Edge equipment (switch and UPS) replacement strategy Environmental upgrades for edge Wireless mapping and overlay Wireless authentication software Telephone 4 year cycle Handset purchase strategy Integrate voice/mobile technology Teleconference environmental scan, usage standards, training and support TCO Model of Support

Framework of Support TMP Draft May 2011 Goal 2 a/b/c Ensure network topology and desktop computing is current, robust, stable, capitalized. Ensure that software investments and integrations are developed and utilized effectively.

Network Server & Workstations Ensure current, robust, redundant, stable, and capitalized for growth and replacement TMP Draft May 2011 Server Overlay clustered solution funded for a 3-year extension Analysis for move to VM coupled with SCE energy project Desktop computing Lease 550/772 (90 prolonged and 82 still to replace) Laptops Printers storage and use 3-year project plan for VM Desktop computers move to virtual machines and pods, and dual monitors Continue desktop refresh plan Laptop and mobile technology checks and balances, security, wireless, anti-theft Printers move to contractual agreement archival solution New TCO Model for adequate implementation and support staff, training, long-term capacity planning

Software Effective use of Datatel ERP, 3P software, and integration activities TMP Draft May 2011 Datatel Software Hardware Portal Blackboard Third Party Software Supportive hardware, licensing, staffing, training, ongoing support Move to SQL 3-year project Create data warehouse and reporting tools Move from Bb to Datatel mobile apps Effective Use of Datatel evaluation Third Party software effectiveness Process to evaluate first in-house solutions Computer software inventory and consolidation of costs Ongoing budget and TCO model Integration with Galaxy

Framework of Support TMP Draft May 2011 Goal 3 System access, security, backup and disaster recovery are in place. The technical support marches the technology investment in a Total Cost of Ownership model.

Security, Staffing and Training TMP Draft May 2011 System Access authority Password Management System Security Including Security Personnel resource Physical Environment Data backup and recovery including disaster strategies Refreshed TCO model Staff and Faculty Training Password self-reset and strength LDAP authentication traceable to student Security Officer like CSU mandate Phase II and III of security camera Phase I of Code Blue systems Enhanced spam block, encryption Compliance with PCI credit card standards Resolve power and ventilation Adequate space planning for IT Data backup systemic testing Scheduled downtime and address 24/7 DRP hot swappable sites and DRP documents are refreshed annually Current support levels compared to baseline TCO Need for support specialists, not generalists Supports training resource, space, budget Increase web-based tutorials and training to empower users

Framework of Support TMP Draft May 2011 Goal 4 The technology environment is goal-oriented and outcomes are assessed. Technology-related policy and procedure for secure, best practice, maximum return on investment is in place.

Assessment and Governance Provide environment for project planning and assessment tied to project outcomes TMP Draft May 2011 Role of ICTC Policy and Procedure eDiscovery as a compliance issue Technology integrated into a Planning cycle Use IT Project Assessment Tool Annual review of TMP Systemic reporting of project progress mapped to goals Review of technology acquisitions Use IT Project Assessment Rubric (Appendix A of TMP) to analyze outcomes, with longitudinal analysis to show effectiveness and deficiencies in planning and implementation cycles Review P&P regularly Litigation Hold Procedures established for compliance

Next Steps TMP Draft May 2011 The TMP includes estimated costs that must be considered IPP (Initial Project Proposal) costs. Final cost estimates on many items cannot be made until solutions are designed and quoted. The ICTC is finalizing and editing. Input can continue throughout the summer, with a final version ready for adoption in the Fall The IT department will use the TMP to develop annual goals. The ICTC should review the document annually. Questions?