Effective communication

Why is communication important? To asses the client’s problem To explore the client’s thoughts, emotions and defences regarding drug use To help the client get a perspective about his drug use and its consequences in a protected environment

What communication skills do we need? How to start a dialogue with the client? What needs to be said to the client and how? What type of questions to ask – open ended vs. close ended? Role of non-verbal communication Role of listening skills

Distinguishing between empathy and sympathy Listen to and understand the client’s experience from his perspective Always side with the client May not always be in agreement with client Become emotionally involved Help the client find his own solutions Sharing the burden with the client Not making the client’s suffering your burden Reactions of the PE may become similar to other family members